Rajwinder Gill
New Plymouth,TKI
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
14
14
years of professional experience
Work History
Business Owner
Self Employed
04.2014 - Current
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Optimized workflow by analyzing operational data and implementing process improvements.
Shift Manager
MCDonalds
01.2010 - 04.2013
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Diploma in Business Management -
Saint George College
Auckland, NZ05.2010
High School Diploma -
Natcoll Institute Fo Design And Technology
Auckland03.2009
Skills
- Contract Management
- Financial Management
- Strategic Planning
- Employee Training
- Employee Development
- Customer Service
- Business Administration
- Staff Management
- Business Planning
- Business Development
- Financial Administration
- Incident Response
- Human Resources Management
- Task Delegation
- Customer Relations
- Relationship Building
- Budget Control
- Financial Planning
- Staffing Oversight
- Bookkeeping
- Cost Analysis and Savings
- Driven and Determined
- Staff Hiring
- Operations Management
- Sales Strategy
- Risk Management
- Budgeting and Forecasting
- Team Leadership
- KPI Tracking
- Financial Oversight
- P&L Administration
Timeline
Business Owner
Self Employed
04.2014 - Current
Shift Manager
MCDonalds
01.2010 - 04.2013
Diploma in Business Management -
Saint George College
High School Diploma -
Natcoll Institute Fo Design And Technology
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