Rajwinder Kaur
Pukekohe
Summary
I am enthusiastic, energetic, and hardworking individual, with a friendly and can-do attitude. I am a strong team player with the ability to work on my own and contribute ideas and professional opinion to any project. I am confident to build strong relationships with everyone through my advanced communication and customer service skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
VTNZ
05.2021 - Current
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Experienced in stock management and inventory control to ensure accurate and efficient supply handling.
Sales Consultant
Appliance Shed Manukau
02.2015 - 01.2017
- CUSTOMER SERVICE SKILLS
- CASH HANDLING
- PROCESSING FINANCE PAPERWORK
- ABLE TO ACCURATELY DESCRIBE A PRODUCT FEATURES AND BENEFITS
Sales Consultant
Carpet Court Pukekohe
05.2014 - 02.2015
- CUSTOMER SERVICE SKILLS
- EXPERIENCE OF WORKING IN A COMMISSION BASED SALES ENVIRONMENT
- CASH HANDLING
- ABLE TO ACCURATELY DESCRIBE A PRODUCTS FEATURES AND BENEFITS TO A CUSTOMER
- ABLE TO MAINTAIN HIGH STANDARDS OF DISPLAY & VISUAL MERCHANDISING
- ENSURE THE STORE IS WELL PRESENTED
- ALL ASPECTS OF CUSTOMER ORDERS, FROM PLACING THEM THROUGH TO WHEN THEY WERE RECEIVED IN STORE
- PROCESSING FINANCE PAPERWORK
Sales Assistant
Harvey Norman Pukekohe
08.2009 - 08.2012
- CUSTOMER SERVICE SKILLS
- CASH HANDLING
- ALL ASPECTS OF CUSTOMER ORDERS, FROM PLACING THEM THROUGH TO WHEN THEY WERE RECEIVED IN STORE
- PROCESSING FINANCE PAPERWORK
Cashier
Harvey Norman Pukekohe
01.2009 - 08.2009
- ALL ASPECTS OF CASH HANDLING
- PROCESSING OF FINANCE PAPERWORK
Receptionist
The Heritage Hotel and Spa Du Vin
05.2007 - 02.2008
- GENERAL RECEPTIONIST DUTIES
- FIRST PORT OF CALL FOR CUSTOMERS
- ASSISTING WITH ALL CUSTOMERS ENQUIRIES
Holiday Host/Ground Assistant
Air New Zealand
01.2006 - 01.2007
- AIDING ASSISTING CUSTOMERS TRAVELLING
- IN THE TRANSPORTATION OF MINORS/SPECIAL NEEDS TRAVELLERS
Part-time Checkout Operator
Food Town Pukekohe
01.2005 - 01.2006
- ASSISTING CUSTOMERS AND CASH HANDLING
Lothlorian Knitwear Ltd
05.2000 - 01.2005
- SEWING SKILLS ACQUIRED
- PACKING AND DISPATCHING EXPERIENCE GAINED QUALITY AND QUANTITY CONTROL SKILLS
Education
NZ Certificate - Business Level 3 (Administration & Technology)
Vision College
01.2021
Certificate - Hotel Tourism Services
Manukau Institute of Technology
Certificate - Tourism and Travel Core Skill Level 3, Tourism Customer Services Level 3
Manukau Institute of Technology
Skills
- ADMINISTRATIVE SKILLS
- INVOICE PREPARATION
- DATA ENTRY
- PLANNING
- ORGANISATION
- SCHEDULING
- COMPUTER SOFTWARE SKILLS
- MERCHANDISING DISPLAYING PRODUCTS
- COMMUNICATION AND CUSTOMER SERVICE SKILLS
- SALES EXPERIENCE
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Payment processing
- Professional telephone demeanor
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
VTNZ
05.2021 - Current
Sales Consultant
Appliance Shed Manukau
02.2015 - 01.2017
Sales Consultant
Carpet Court Pukekohe
05.2014 - 02.2015
Sales Assistant
Harvey Norman Pukekohe
08.2009 - 08.2012
Cashier
Harvey Norman Pukekohe
01.2009 - 08.2009
Receptionist
The Heritage Hotel and Spa Du Vin
05.2007 - 02.2008
Holiday Host/Ground Assistant
Air New Zealand
01.2006 - 01.2007
Part-time Checkout Operator
Food Town Pukekohe
01.2005 - 01.2006
Lothlorian Knitwear Ltd
05.2000 - 01.2005
Certificate - Hotel Tourism Services
Manukau Institute of Technology
Certificate - Tourism and Travel Core Skill Level 3, Tourism Customer Services Level 3
Manukau Institute of Technology
NZ Certificate - Business Level 3 (Administration & Technology)
Vision College
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