Rajwinder Kaur
Pukekohe
Summary
I am enthusiastic, energetic, and hardworking individual, with a friendly and can-do attitude. I am a strong team player with the ability to work on my own and contribute ideas and professional opinion to any project. I am confident to build strong relationships with everyone through my advanced communication and customer service skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
VTNZ
Pukekohe, AUK
05.2021 - Current
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Experienced in stock management and inventory control to ensure accurate and efficient supply handling.
Sales Consultant
Appliance Shed Manukau
Manukau
02.2015 - 01.2017
- CUSTOMER SERVICE SKILLS
- CASH HANDLING
- PROCESSING FINANCE PAPERWORK
- ABLE TO ACCURATELY DESCRIBE A PRODUCT FEATURES AND BENEFITS
Sales Consultant
Carpet Court Pukekohe
Pukekohe
05.2014 - 02.2015
- CUSTOMER SERVICE SKILLS
- EXPERIENCE OF WORKING IN A COMMISSION BASED SALES ENVIRONMENT
- CASH HANDLING
- ABLE TO ACCURATELY DESCRIBE A PRODUCTS FEATURES AND BENEFITS TO A CUSTOMER
- ABLE TO MAINTAIN HIGH STANDARDS OF DISPLAY & VISUAL MERCHANDISING
- ENSURE THE STORE IS WELL PRESENTED
- ALL ASPECTS OF CUSTOMER ORDERS, FROM PLACING THEM THROUGH TO WHEN THEY WERE RECEIVED IN STORE
- PROCESSING FINANCE PAPERWORK
Sales Assistant
Harvey Norman Pukekohe
Pukekohe
08.2009 - 08.2012
- CUSTOMER SERVICE SKILLS
- CASH HANDLING
- ALL ASPECTS OF CUSTOMER ORDERS, FROM PLACING THEM THROUGH TO WHEN THEY WERE RECEIVED IN STORE
- PROCESSING FINANCE PAPERWORK
Cashier
Harvey Norman Pukekohe
Pukekohe
01.2009 - 08.2009
- ALL ASPECTS OF CASH HANDLING
- PROCESSING OF FINANCE PAPERWORK
Receptionist
The Heritage Hotel and Spa Du Vin
05.2007 - 02.2008
- GENERAL RECEPTIONIST DUTIES
- FIRST PORT OF CALL FOR CUSTOMERS
- ASSISTING WITH ALL CUSTOMERS ENQUIRIES
Holiday Host/Ground Assistant
Air New Zealand
01.2006 - 01.2007
- AIDING ASSISTING CUSTOMERS TRAVELLING
- IN THE TRANSPORTATION OF MINORS/SPECIAL NEEDS TRAVELLERS
Part-time Checkout Operator
Food Town Pukekohe
Pukekohe
01.2005 - 01.2006
- ASSISTING CUSTOMERS AND CASH HANDLING
Lothlorian Knitwear Ltd
05.2000 - 01.2005
- SEWING SKILLS ACQUIRED
- PACKING AND DISPATCHING EXPERIENCE GAINED QUALITY AND QUANTITY CONTROL SKILLS
Education
NZ Certificate - Business Level 3 (Administration & Technology)
Vision College
01.2021
Certificate - Hotel Tourism Services
Manukau Institute of Technology
Certificate - Tourism and Travel Core Skill Level 3, Tourism Customer Services Level 3
Manukau Institute of Technology
Skills
- ADMINISTRATIVE SKILLS
- INVOICE PREPARATION
- DATA ENTRY
- PLANNING
- ORGANISATION
- SCHEDULING
- COMPUTER SOFTWARE SKILLS
- MERCHANDISING DISPLAYING PRODUCTS
- COMMUNICATION AND CUSTOMER SERVICE SKILLS
- SALES EXPERIENCE
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Payment processing
- Professional telephone demeanor
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
VTNZ
05.2021 - Current
Sales Consultant
Appliance Shed Manukau
02.2015 - 01.2017
Sales Consultant
Carpet Court Pukekohe
05.2014 - 02.2015
Sales Assistant
Harvey Norman Pukekohe
08.2009 - 08.2012
Cashier
Harvey Norman Pukekohe
01.2009 - 08.2009
Receptionist
The Heritage Hotel and Spa Du Vin
05.2007 - 02.2008
Holiday Host/Ground Assistant
Air New Zealand
01.2006 - 01.2007
Part-time Checkout Operator
Food Town Pukekohe
01.2005 - 01.2006
Lothlorian Knitwear Ltd
05.2000 - 01.2005
Certificate - Hotel Tourism Services
Manukau Institute of Technology
Certificate - Tourism and Travel Core Skill Level 3, Tourism Customer Services Level 3
Manukau Institute of Technology
NZ Certificate - Business Level 3 (Administration & Technology)
Vision College