ALRIA ANTONETTE DIAS
Taupo,New Zealand
Summary
Dynamic professional with extensive experience at Spark New Zealand Limited, excelling in team leadership and client relationship management. Proven track record in driving sales performance and enhancing customer loyalty. Skilled in inventory control and employee training, consistently achieving targets while fostering a motivated and high-performing team environment.
Overview
14
14
years of professional experience
Work History
Assistant Store Lead
Spark New Zealand Limited
09.2024 - Current
- Supervised and guided team members, ensuring timely completion of quality tasks.
- Optimized efficiency by assigning tasks according to individual skills and workload.
- Addressed customer concerns promptly to ensure superior service experience.
- Delivered training and ongoing coaching to enhance staff performance and development.
- Motivated team to consistently achieve monthly targets and KPIs.
- Managed opening and closing procedures, including cash handling and inventory checks.
- Conducted monthly and quarterly quality assurance audits.
Shift Lead
Spark New Zealand Limited
04.2023 - 08.2024
- Delivered exceptional in-store customer service, assisting customers with product and service inquiries.
- Drove sales performance to achieve KPIs and meet individual and store targets.
- Provided virtual customer support via messaging, ensuring consistent service quality across platforms.
- Maintained a proactive approach, supporting weekly stocktakes and inventory management.
Supply Chain Officer - Procurement
M. H. Alshaya Co. W. L. L. - Alshaya Group
11.2021 - 12.2022
- Negotiated prices with local suppliers while conducting necessary market comparisons.
- Created suppliers in accordance with Alshaya policies and developed costing matrices for all brands.
- Performed regular price cross-checks to identify cost-saving opportunities.
- Provided brand APL solutions and updated master data files in the system.
- Managed new product sampling and addressed out-of-stock requests via online portal.
Secretary/ Administrator
M. H. Alshaya Co. W. L. L. - Alshaya Group
06.2014 - 11.2021
- Maintained calendars for QA Managers, managing agendas and scheduling meetings for Head of QA.
- Prepared travel plans and requirements for QA department personnel.
- Established and organized paper and electronic filing systems, ensuring accurate record-keeping.
- Verified and processed invoices using Oracle and Omniflow finance solutions.
- Conducted audit planning on monthly, quarterly, and yearly schedules.
- Coordinated mail shots and communications within company to enhance internal messaging.
- Managed stationery inventory through regular maintenance and requisitions.
- Facilitated new employee immersion planning with relevant departments.
Management Trainee / Sales Consultant
Renault India Private Limited
03.2013 - 06.2014
- Achieved monthly sales targets, close ratios, and customer satisfaction scores per business objectives.
- Computed sales prices and facilitated documentation for financing payments on credit.
- Maintained prospective customer database while fostering relationships with customers and sales contacts.
- Resolved customer complaints promptly, enhancing overall service quality.
Customer Service Executive
CMC Limited - A TATA Enterprise
01.2012 - 01.2013
- Verified documents related to passports and entered data for all applications.
- Processed passport application forms and Police Clearance Certificates efficiently.
- Safeguarded vital information for individuals, ensuring high-security measures were in place.
- Served as floor coordinator, overseeing daily operations and workflow management.
Customer Service Executive
Vodafone Essar Cellular Limited
05.2011 - 01.2012
- Executed sales of data dongles and postpaid/prepaid calling plans.
- Troubleshot issues with data dongles to ensure customer satisfaction.
- Processed account cancellations and upgrades to meet client needs.
- Assisted customers with billing inquiries, service questions, and general concerns.
Education
Office Application -
Bhalchandra Technologies
Goa, India01.2017
Bachelor of Commerce - Banking & Finance
St. Xavier's College
Goa, India01.2011
Diploma in Office Automation -
NEAR Infotech Centre
Goa, India01.2011
Higher Secondary Certificate - Commerce
St. Xavier's H. S.S.
Goa, India01.2008
Secondary School Certificate -
St. Rita's High School
Goa, India01.2006
Skills
- Client relationship management
- Team leadership and building
- Problem solving and decision making
- Inventory control
- Employee training and development
- Data analysis and reporting
- Conflict resolution
- Customer loyalty and retention
Languages
- English
- Hindi
- Marathi
- Konkani
References
References will be provided upon request.
Personal Information
- Date of Birth: 10/23/90
- Gender: Female
- Nationality: Indian
- Driving License: Full NZ Driving Licence
- Marital Status: Married
- Religion: Roman Catholic
- Visa Status: NZ Permanent Resident
Achievements Awards
- Top Achiever(General Merchandise) Finalist at the Annual Consumer Te Taumata Awards 2024
- Commercial Queen Q2 and Q3 for FY2024
- Top Performer Q2 FY2025
- Messaging Master Q2 FY2025
- Customer Champion VOC Q2 FY2025
Timeline
Assistant Store Lead
Spark New Zealand Limited
09.2024 - Current
Shift Lead
Spark New Zealand Limited
04.2023 - 08.2024
Supply Chain Officer - Procurement
M. H. Alshaya Co. W. L. L. - Alshaya Group
11.2021 - 12.2022
Secretary/ Administrator
M. H. Alshaya Co. W. L. L. - Alshaya Group
06.2014 - 11.2021
Management Trainee / Sales Consultant
Renault India Private Limited
03.2013 - 06.2014
Customer Service Executive
CMC Limited - A TATA Enterprise
01.2012 - 01.2013
Customer Service Executive
Vodafone Essar Cellular Limited
05.2011 - 01.2012
Office Application -
Bhalchandra Technologies
Bachelor of Commerce - Banking & Finance
St. Xavier's College
Diploma in Office Automation -
NEAR Infotech Centre
Higher Secondary Certificate - Commerce
St. Xavier's H. S.S.
Secondary School Certificate -
St. Rita's High School