Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RAKESH LAMA

Maidan Hawally,Kuwait

Summary

Dynamic professional with extensive experience in customer service and inventory management at Sultan Center. Proven ability to enhance guest satisfaction through effective communication and proactive problem-solving. Skilled in food safety and team collaboration, consistently maintaining high standards in fast-paced environments. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

10
10
years of professional experience

Work History

Stocker and Shift Incharge

Sultan Center
Hawally, Kuwait
07.2024 - Current
  • Monitoring expiration dates of perishable items to guarantee freshness.
  • Organizing storage areas for optimal space utilization.
  • Packing boxes for shipment using suitable packing materials.
  • Following safety procedures for handling hazardous materials and dangerous goods.
  • Ensuring proper labelling of all products before shelf stocking.
  • Maintaining a clean and orderly warehouse environment consistently.

Food Server

Sofitel The Palm Spa and Resort
The Palm Jumeirah, Dubai
11.2022 - 07.2023
  • Communicated effectively with kitchen staff regarding order details, special requests, and allergies.
  • Brought food and beverages to the table and promptly ensured that all restaurant safety guidelines were followed at all times.
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.

Associate Waiter

The First Collection Hotel
Business Bay, Dubai
10.2021 - 10.2022
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Brought food and beverages to tables in a timely manner.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.

Waiter

High Creative Organisation
, Dubai
10.2019 - 10.2021
  • Took orders from patrons accurately and efficiently.
  • Set up banquet rooms for special events including weddings, parties, business meetings.
  • Assisted with setting up the dining area before shift began.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Presented menus to patrons, answered questions about menu items and made recommendations.

Waiter

Landmark Hotel
Pokhara, Nepal
10.2015 - 11.2018
  • Greeting customers and presenting menus while assisting with food and drink orders.
  • Answering menu-related questions and providing ingredient recommendations.
  • Serving food and beverages, processing bill payments, and maintaining table cleanliness.
  • Addressing customer complaints to ensure satisfaction and resolve issues promptly.

Education

High School Diploma -

LOTUS Academy
Pokhara, Nepal
04-2013

Skills

  • Customer service
  • Food safety
  • Inventory management
  • Team collaboration
  • Time management
  • Effective communication
  • Beverage preparation
  • Effective customer upselling
  • Accurate money handling
  • Beverage service

References

References available upon request.

Timeline

Stocker and Shift Incharge

Sultan Center
07.2024 - Current

Food Server

Sofitel The Palm Spa and Resort
11.2022 - 07.2023

Associate Waiter

The First Collection Hotel
10.2021 - 10.2022

Waiter

High Creative Organisation
10.2019 - 10.2021

Waiter

Landmark Hotel
10.2015 - 11.2018

High School Diploma -

LOTUS Academy

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