Rakesh Radhakrishnan

NTT Global

04.2021 - Current

Coordinated timely deliveries to ensure client satisfaction and operational efficiency.
Implemented process improvements that enhanced delivery accuracy and reduced turnaround times.
Trained new team members on delivery protocols and best practices for improved performance.
Collaborated with cross-functional teams to resolve delivery-related issues effectively.
Analyzed customer feedback to identify areas for service enhancement and implemented solutions.
Utilized tracking software to monitor deliveries and provide real-time updates to clients.
Developed training materials aimed at increasing team productivity and adherence to safety standards.
Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
Followed company policies and procedures during shift.
Obtained signatures from customers upon delivery of goods.