Raksha Singh
Auckland,AUK
Summary
Versatile professional with 10+ years experience in the health and media sectors. Team Leader at Healthcare, managing and supporting after-hours team for nationwide home quality care. Postgraduate degree in Health Sciences ensuring compliance, efficiency, and innovation in healthcare. Strong communication, problem-solving, and strategic thinking skills. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Team Leader
Healthcare NZ
06.2022 - Current
- Streamlined team efforts through effective task delegation resulting in improved project efficiency.
- Implemented effective problem-solving and conflict-resolution techniques within the team.
- Performed ongoing performance reviews to track individual team member development.
- Coached and offered constructive criticism to improve work performance. Motivated employees for enhancing professional skills.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided guidance to employees by establishing clear expectations.
- Managed weekly meetings with the team to go over project updates, troubleshoot problems, and ideate solutions.
- Analyzed customer service surveys, identifying areas for improvement and successfully implementing strategies to boost customer satisfaction ratings.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Worked alongside cross-functional team members to foster unity of purpose across all of our departmental objectives.
- Promoted collaboration between team members to maintain a positive work environment.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Radio Producer/Presenter
Mediaworks NZ
02.2019 - Current
- Coordinated and scheduled weekly radio shows with guests.
- Researched topics for on-air conversations and developed content ideas.
- Organized music library to facilitate quick access during broadcasts.
- Created promotional materials to increase audience engagement.
- Produced daily news segments featuring local events and stories.
- Conducted interviews with experts in various fields for airtime.
- Managed online presence of radio station through social media accounts.
- Promoted upcoming shows by creating digital campaigns across platforms.
- Cultivated fun, inclusive and professional studio culture.
- Identified opportunities to streamline operations and complete projects before deadlines.
Practise Manager
Bright Smile Dental
Auckland
08.2017 - 06.2022
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
Associate Dentist
Delhi Dental Centre
New Delhi
11.2016 - 03.2017
- Assessed patient oral health and recommended appropriate dental treatments.
- Provided preventive dentistry services such as cleanings, sealants, fluoride treatments and x-rays.
- Performed restorative procedures including fillings, crowns, bridges and root canals.
- Diagnosed oral diseases such as gingivitis and periodontal disease.
- Educated patients on proper oral hygiene techniques to maintain optimal dental health.
- Monitored patient progress through follow-up visits and adjustments of treatment plans.
- Prescribed medications for controlling pain or infection related to dental procedures.
General Dentist
Thakur Dental and Diagnostic centre
New Delhi
04.2014 - 09.2016
- Provided comprehensive dental care services to a wide range of patients.
- Performed oral examinations, took x-rays and performed other diagnostic tests.
- Diagnosed oral diseases and developed treatment plans for various conditions.
- Educated patients on proper oral hygiene techniques and preventive measures.
Education
Post Graduate Diploma - Health Sciences
Eastern institute of Technology
06.2018
Bachelor’s - dental surgery
Harsaran Dass Dental College
04.2014
Skills
- Complaint resolution
- Client Service
- Quality Improvement
- Analytical Thinking
- Leadership
- Teamwork and Collaboration
References
Available on request
Timeline
Team Leader
Healthcare NZ
06.2022 - Current
Radio Producer/Presenter
Mediaworks NZ
02.2019 - Current
Practise Manager
Bright Smile Dental
08.2017 - 06.2022
Associate Dentist
Delhi Dental Centre
11.2016 - 03.2017
General Dentist
Thakur Dental and Diagnostic centre
04.2014 - 09.2016
Post Graduate Diploma - Health Sciences
Eastern institute of Technology
Bachelor’s - dental surgery
Harsaran Dass Dental College
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