Rakshika Thushyanth
Summary
Motivated by a passion for problem solving and delivering exceptional service, I approach every task with enthusiasm, adaptability and a customer-focused mindset. As a dynamic software Engineer with a proven track record at Virtusa, I specialize in technical support system diagnostics, and process optimization. I am seeking part-time work to gain valuable experience in New Zealand while continuing to enhance my skills and deliver excellent results.
Overview
8
8
years of professional experience
Work History
Software Engineer
Virtusa
04.2018 - 07.2024
- Technical Support & Issue Resolution: Provided technical support to end-users and clients, managed support tickets within established SLAs and performed system diagnostics, troubleshooting and root cause analysis for application - related issues.
- System Monitoring & Maintenance: Identifying potential issues, addressing data centre problems and performing system maintenance, including security updates and log analysis to enhance Performance.
- Process Documentation & Optimisation: Developed comprehensive documentation of system configurations and troubleshooting procedures and identified opportunities for process improvement and efficiency within system support functions.
Retail Sales Associate
Pushpa Fancy Shop
02.2017 - 02.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Crew Member
Burger Hut
02.2016 - 12.2016
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Master of Applied Management (BIS) - Management
Future Skills Auckland International Campus
Auckland, NZ05-2026
BSc (Hons) Software Engineering -
ICBT Campus
Colombo11-2019
Skills
- AWS
- JAVA
- Blue Prism
- Splunk
- Microsoft Excel & Power-point
- Customer Service
- Communication
- Problem Solving
- Time Management
- Flexibility & Adaptability
- Attention to Detail
- Teamwork
- Active Listening
- Interpersonal Skills
Additional Information
I hold a Part-time work visa with a 20-hour weekly limit during academic terms. I am eligible to work full- time during summer and scheduled academic breaks.
Timeline
Software Engineer
Virtusa
04.2018 - 07.2024
Retail Sales Associate
Pushpa Fancy Shop
02.2017 - 02.2018
Crew Member
Burger Hut
02.2016 - 12.2016
Master of Applied Management (BIS) - Management
Future Skills Auckland International Campus
BSc (Hons) Software Engineering -
ICBT Campus
Similar Profiles
PRADEEP PPRADEEP P
Lead Engineer: Pega Cloud, DevOps & Site Reliability Engineering at VirtusaLead Engineer: Pega Cloud, DevOps & Site Reliability Engineering at Virtusa
Marri Sai Tarun Kumar ReddyMarri Sai Tarun Kumar Reddy
Senior Software Engineer at VirtusaSenior Software Engineer at Virtusa
Harini VishnumolakalaHarini Vishnumolakala
Software Engineer at VirtusaSoftware Engineer at Virtusa