Rakshika Thushyanth
AUK
Summary
Dedicated and highly skilled System Support Engineer with 5+ years of experience providing technical expertise and exceptional customer support. Proficient in troubleshooting complex technical issues, implementing system improvements, and ensuring optimal performance. Seeking an opportunity to contribute my skills and knowledge in a dynamic IT environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Engineer
Virtusa
12.2022 - 09.2024
- Provided technical support to end-users and clients.
- Effectively managed and resolved support tickets within established SLAs.
- Played lead roles during shifts.
- Conducted regular system monitoring using monitoring tools, identifying and addressing potential issues before they escalate.
- Performed regular system maintenance and security updates and developed and maintained comprehensive documentation of system configurations, processes, and troubleshooting procedures.
- Monitored system performance, analysed logs, and identified potential areas for optimization and efficiency improvements.
- A proactive, hands-on approach to problem-solving and troubleshooting.
- Organize and prioritize tasks to ensure timely delivery of solutions
- Support team efforts by coordinating application updates, deployments, and user training sessions.
Associate Software Engineer
Virtusa
04.2018 - 11.2022
- Conducted system diagnostics, troubleshooting, and root cause analysis for application related problems.
- Effectively managed and resolved support tickets within established SLAs.
- System monitoring using monitoring tools.
- Develop and run queries, analyze results, and produce high-quality reports for decision-making and business operations.
- Analysed logs for potential threats or improvements.
- Handled data centre issues and communicate with the respective team.
- Provided remote support to clients, resolving technical issues via phone, email or remote access tools.
- Proven organizational and coordination skills, with the ability to prioritize and manage competing tasks effectively.
- Use Microsoft Office applications and other software to perform daily tasks and create reports and documentation.
Education
Master of Applied Management (BIS) - Management
Future Skills Auckland International Campus
Auckland, NZ04-2026
Bachelor of Science - Software Engineering
Cardiff Metropolitan University
Sri Lanka05-2019
HND in COMPUTING & SOFTWARE ENGINEERING - Software Engineering
ICBT Campus
Sri Lanka11-2017
Skills
- AWS
Java
PHP
Blue Prism
Microsoft Excel
HTML
Pega
Splunk
Confluence
Oracle
MySql
Skills
- Communication Skills.
- Problem solving
- Time management
- Adaptability/Flexibility
- Leadership
- Customer service
- Analytical Skills
- Attention to Details
Certification
CERTIFIED SCRUM MASTER (CSM)
S C R U M A L L I A N C E | 2 0 2 3
JAVA
N O T T I N G H A M C O L L E G E O F L O N D O N | 2 0 1 8
PHP
N O T T I N G H A M C O L L E G E O F L O N D O N | 2 0 1 8
Additional Information
I hold a Part-time work visa with a 20-hour weekly limit during academic terms. I am eligible to work full- time during summer and scheduled academic breaks.
Timeline
Software Engineer
Virtusa
12.2022 - 09.2024
Associate Software Engineer
Virtusa
04.2018 - 11.2022
CERTIFIED SCRUM MASTER (CSM)
S C R U M A L L I A N C E | 2 0 2 3
JAVA
N O T T I N G H A M C O L L E G E O F L O N D O N | 2 0 1 8
PHP
N O T T I N G H A M C O L L E G E O F L O N D O N | 2 0 1 8
Master of Applied Management (BIS) - Management
Future Skills Auckland International Campus
Bachelor of Science - Software Engineering
Cardiff Metropolitan University
HND in COMPUTING & SOFTWARE ENGINEERING - Software Engineering
ICBT Campus
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