Rakshna Radhika Reddy
Mangere,New Zealand
Summary
Dynamic customer service professional with a proven track record at Valuefone Pte Ltd, excelling in team leadership and mobile device troubleshooting. Recognized for enhancing customer loyalty through exceptional support and effective problem-solving. Skilled in cash handling and training staff to deliver outstanding service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Supervisor/ Customer Service Representative
Valuefone Pte Ltd
Fiji
06.2019 - 05.2024
- Supervise day-to-day operations of a busy retail outlet specializing in mobile phones and accessories.
- Lead a team of sales associates, providing training, guidance, and performance feedback to ensure exceptional service standards.
- Assist customers with product selection, device troubleshooting, and mobile service queries, delivering personalized support and building customer loyalty.
- Manage cash handling, daily reconciliation, and POS system operations with accuracy and efficiency.
- Coordinate with suppliers and service providers for product restocking and SIM registration processes.
- Resolve customer complaints and service issues promptly and professionally, maintaining a positive brand image.
- Support call centre operations during peak periods, handling customer inquiries and service-related calls.
Agent (Casual)
Vodafone
Fiji
09.2017 - 03.2018
- Assisted clients with e-ticketing and mobile service support.
- Promoted new products and services through community engagement.
- Maintained positive relationships with customers and internal teams.
- Provided product recommendations and explained plan options to match customer needs.
Education
Certificate IV - Applied Computing
Fiji National University
Fiji01.2014
High School Certificate -
A D Patel College
Fiji01.2011
Primary Education -
Veisaru Sanatan Dharam School
Fiji01.2007
Skills
- Exceptional Customer Service and Support
- Accurate Cash Handling and POS Operations
- Mobile Device Troubleshooting and Technical Support
- Team Leadership and Staff Supervision
- Call Centre Operations and Communication
- Employee Training and Development
- SIM Registration and Mobile Service Management
- Effective Problem Solving and Conflict Resolution
References
- Ravikash Deo, General Manager - Valuefone Pte Ltd, +6799998887
- Sachin Chand, Manager – Vodafone Roadshow (Ba), +6799998595
Languages
English, Professional Working Proficiency
Timeline
Supervisor/ Customer Service Representative
Valuefone Pte Ltd
06.2019 - 05.2024
Agent (Casual)
Vodafone
09.2017 - 03.2018
Certificate IV - Applied Computing
Fiji National University
High School Certificate -
A D Patel College
Primary Education -
Veisaru Sanatan Dharam School
Similar Profiles
J. IERAANIYANJ. IERAANIYAN
Business Development Manager at India Electronics Pte Ltd / Excellous Pte LtdBusiness Development Manager at India Electronics Pte Ltd / Excellous Pte Ltd
Teo Paul SimonTeo Paul Simon
Associate Director at Phillip Nova Pte Ltd (Formerly Phillip Futures Pte Ltd)Associate Director at Phillip Nova Pte Ltd (Formerly Phillip Futures Pte Ltd)
Pankaj Sunny RaiPankaj Sunny Rai
Sales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte LtdSales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte Ltd
Sally ReedSally Reed
Administration Officer at Steel & TubeAdministration Officer at Steel & Tube
Kathleen WongKathleen Wong
Aircraft Cleaner at Air New ZealandAircraft Cleaner at Air New Zealand