Ram Chattu
Christchurch,CAN
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at NTT Data. Skilled in network troubleshooting and fostering client relationships, I excel in empathetic support and problem-solving. Elevated market share by over 30% at Solar Hub Limited, demonstrating exceptional sales acumen and client engagement. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
MS Service Desk
NTT Data
04.2023 - Current
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
- Provide quick and effective assistance with information technology systems and decided when to escalate problems to specialist team members.
- Entered service tickets into Jira incident tracking system to facilitate faster problem identification and resolution.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Walk customers step-by-step through the problem-solving process.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
Solar Sales Specialist (FIXED TERM)
Solar Hub Limited
10.2021 - 04.2023
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Contributing to the success of the organization by guiding quality prospects through the sales channel.
- Managing lead flow to ensure customer satisfaction and successfully grow team sales.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over 30%.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Ensuring customer communications and follow ups are processed diligently and efficiently with the objective to promote retention and support customer growth initiatives.
- Ensuring that all outbound conversations for general business referrals are finished promptly, within call quality guidelines, and with the intention of achieving the best result for the business.
- Assuring prompt investigation, resolution, and review of all given escalations, follow-ups, and complaints. Adhering to Solar Hub NZ Limited team manager escalation procedure when any potential reputational risk is found.
CUSTOMER SERVICE REPRESENTATIVE (CONTRACT JOB)
Inland Revenue
03.2017 - 09.2021
- Providing customer service across a variety of channels for GST products.
- Using available information to understand customer's situation and providing tailored real-time service to ensure first contact resolution wherever appropriate.
- Preparing case work activity by connecting with Legal Services for legal enforcement to support long term customer compliance.
- Promoting digital self-service as channel of choice for customer interactions to influence customer behaviour and to support improved customer experience.
- Resolving highly complex customer issues to provide first contact resolution and improve quality of IR's customer service.
- Demonstrating IR's values through my behaviour and decisions to positively contribute to economic and social wellbeing of New Zealand.
INTERN PHARMACIST
Unichem Kilbirnie Pharmacy
08.2015 - 02.2017
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Using Toniq Dispensary Software assisting customers with their prescription and general enquiries.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Provided friendly customer service at drop-off and pick-up counters.
- Assisted pharmacist in final review of filled prescriptions.
- Communicated closely with patients, ensuring medical information was kept private.
Field Sales Territory Manager
Home Direct
06.2013 - 07.2015
- Responsible for and building customer base
- Contributed to achievement of sales, profit and budgets, through provision of leadership, support to sales agents and identifying local business opportunities.
- Proactively establish, develop and maintain relationships with staff and stake holders.
- Maximise business to consumer sales opportunities through direct sales and servicing of existing and new clients.
- Identify and recommend business development opportunities.
- Achieve budgeted sales targets.
- Contribute to retail sales budgeting process.
- Achievements:
- Joined company as a Customer Acquisition Representative in 2013 and through continued achievement of targets was quickly promoted to Territory Manager.
- Successfully grown Christchurch South East territory from 230 customers to 540 in under 16 months.
VACCINES COORDINATOR
ProPharma (Healthcare Logistics)
11.2011 - 06.2013
- Distributing vaccines to pharmacies and hospitals using, software.
- Monitoring temperature devices using data tag software.
- Packing vaccines under 2-8 degrees and maintaining records.
- Dealing with courier agents for appropriate delivery.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
Education
National Certificate in Pharmaceutical Dispensing - Pharmacy Technology
Dispensing Technician
Pharmacy Industry Training Organisation12.2012
PG Diploma - Sales And Marketing Education
International Sales And Business Marketing
Royal Business College12.2011
Bachelor of Pharmacy - Pharmacy
Jawaharlal Nehru TechnologicalUniversity
India 06.2010
Skills
- Empathy and patience
- Network Troubleshooting
- Ticketing system proficiency
- Guest communication
- Active Directory Management
- Client Relationship Management
- Listening Skills
- Problem-solving skills
- Remote Access Solutions
Timeline
MS Service Desk
NTT Data
04.2023 - Current
Solar Sales Specialist (FIXED TERM)
Solar Hub Limited
10.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE (CONTRACT JOB)
Inland Revenue
03.2017 - 09.2021
INTERN PHARMACIST
Unichem Kilbirnie Pharmacy
08.2015 - 02.2017
Field Sales Territory Manager
Home Direct
06.2013 - 07.2015
VACCINES COORDINATOR
ProPharma (Healthcare Logistics)
11.2011 - 06.2013
National Certificate in Pharmaceutical Dispensing - Pharmacy Technology
Dispensing Technician
PG Diploma - Sales And Marketing Education
International Sales And Business Marketing
Bachelor of Pharmacy - Pharmacy
Jawaharlal Nehru TechnologicalUniversity
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