POOJA SHARMA
Auckland,New Zealand
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Moving from India to New Zealand facilitated a resourceful and dedicated attitude to transitioning to the ever-changing work environment. With a fervent passion for continuous learning and career advancement. I am actively seeking a full-time job to further hone my personal and professional skills. I am genuinely excited about the opportunity to contribute my enthusiasm and adaptability to a team. I am a loyal and hard-working employee who will never let the team down.
Overview
15
15
years of professional experience
Work History
Receptionist
Khoobsurat Beauty Salon
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Jai Durga Properties and Consultants
01.2018 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Owner of the salon
Arising Alps Beauty Salon
01.2009 - 01.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Arts - Art Education
Kurukshetra University
Kurukshetra University, India 01.1999
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Administrative Support
- Schedule Management
- Office Management
- Customer Service
- Punctual and Reliable
- Microsoft Office
- Relationship Building
Accomplishments
- Leader of the university’s dance team, made it won a state-level competition.
- Got a certificate for writing the ‘Best English Essay’.
- Got three certificates in a Beauty course.
- Owned a popular beauty salon in Jammu.
References
- Anil Sharma, Jai Durga Properties and Consultants, +91 7006425708, shalin_sharma@rediffmail.com
- Susane, Khoobsurat Beauty Salon, +64 21655046, https://khoobsuratbeauty.nz
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Receptionist
Khoobsurat Beauty Salon
02.2024 - Current
Receptionist
Jai Durga Properties and Consultants
01.2018 - 01.2023
Owner of the salon
Arising Alps Beauty Salon
01.2009 - 01.2018
Bachelor of Arts - Art Education
Kurukshetra University
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