Summary
Overview
Work History
Education
Skills
Certification
Contacts
Timeline
Generic

RAM Vijayakumar

Modern Workplace Professional

Summary

Leveraging work skills: With over a decade of experience delivering digital workplace solutions, I successfully led the deployment of 30 Microsoft Teams Rooms across Canterbury health sites, enhancing cross-district collaboration and modernising virtual communication in the public health sector. Solving problems: Delivered a scalable solution to resolve persistent Microsoft Teams access issues for clinical staff, enhancing onboarding efficiency and operational continuity through targeted stakeholder engagement and technical expertise.

Interpersonal skills: Successfully led stakeholder engagement and user transition during a major desktop migration, ensuring seamless continuity and user confidence across clinical and administrative teams.

Supportive Team Culture: Promoted a collaborative team culture by developing detailed deployment guides and tracking tools during a large-scale iPad rollout, enhancing delivery consistency, knowledge sharing, and future project readiness.

Leveraging Diversity: Promoted digital equity and culturally responsive IT solutions aligned with Te Tiriti o Waitangi and Wai 2575 to support Māori, Pacific, and rural communities.

Overview

12
12
years of professional experience
2010
2010
years of post-secondary education
3
3
Certifications

Work History

Modern workplace Professional

Health New Zealand (HNZ)
06.2022 - Current
  • Led the regional and national deployment of Microsoft Teams Rooms, coordinating with clinical and non-clinical stakeholders, overseeing installation, conducting technical validation, and ensuring seamless integration with existing infrastructure.
  • Delivered end-to-end mobile device management across the organisation using Microsoft Intune, including the design and enforcement of secure MDM policies for iOS and Android devices, zero-touch iPad deployments via Spark, and full device lifecycle management—from enrolment and compliance to remote wipe and secure decommissioning.
  • Developed and automated the iPad repair workflow, integrating directly with external repair providers to reduce turnaround times and streamline the payment cycle, accompanied by user guides and team training to support adoption.
  • Implemented and supported Microsoft 365 services (Teams, SharePoint Online, OneDrive, Outlook), translating business needs into technical solutions, and delivering onsite user training to drive adoption across clinical and corporate teams.
  • Provided 3rd line technical support in accordance with ITIL practices, resolving escalated incidents and service requests within SLA targets and maintaining high service quality across digital workspace platforms.
  • Supported Citrix virtual desktop environments, offering remote assistance to both clinical and non-clinical users to ensure operational continuity and secure access.
  • Managed identity and access lifecycle through Azure Active Directory, including the configuration of MFA, SSO, and RBAC to support security, privacy, and compliance with Health NZ standards.
  • Configured and maintained endpoint security by implementing compliance policies, configuration profiles, and conditional access controls through Intune and Azure AD, ensuring adherence to national healthcare digital standards.

Customer Service Manager

2degrees Mobile
08.2019 - 05.2022
  • Managed stock procurement and inventory, coordinated weekly team meetings, and supported the sales team with day-to-day operational processes to ensure consistent delivery of high-quality customer service.
  • Led minor projects and contributed to service improvement by providing after-sales support, addressing customer issues, and maintaining strong relationships within the team and with clients.

Store Manager

2degrees Mobile
10.2016 - 07.2019
  • Delivered customised ICT and communication solutions tailored to client requirements, consistently exceeding monthly sales targets while maintaining cost-effectiveness and solution robustness.
  • Built and sustained key account relationships, collaborating directly with clients to identify business needs and ensure satisfaction through ongoing support and product optimisation.

ICT Representative

Vodafone
09.2013 - 09.2016
  • Assessed customer telecommunication needs and provisioned broadband, voice, mobile, and IP services, ensuring correct and timely setup in line with service standards.
  • Maintained client satisfaction by following up on service delivery, resolving concerns, and coordinating changes to existing ICT solutions based on user feedback.

Education

Graduate Diploma - Marketing

Linguis International School of Business

Bachelor of Engineering - Electronics and Telecommunication

Anna University

Skills

  • Microsoft 365(Exchange online, Sharepoint,OneDrive,Teams)
  • Endpoint Management (Microsoft intune, Autopilot, Configuration Profile)
  • Teams Room Systems & AV Integration
  • Agile,Scrum &Kanban Methodologies
  • Device Lifecycle Management(Windows,iOS,Android)
  • User Training & Stakeholder Engagement
  • PowerShell Scripting For Automation
  • ITIL-aligned Service Management
  • Azure Active Directory & Conditional Access Policies

Certification

Microsoft Certified: Security, Compliance and Identity Fundamentals (SC 900)

Contacts

Ram Vijaykumar, +64 21870015, ram.vijayakumar@tewhatuora.govt.nz

Timeline

Modern workplace Professional

Health New Zealand (HNZ)
06.2022 - Current

Customer Service Manager

2degrees Mobile
08.2019 - 05.2022

Store Manager

2degrees Mobile
10.2016 - 07.2019

ICT Representative

Vodafone
09.2013 - 09.2016

Bachelor of Engineering - Electronics and Telecommunication

Anna University

Graduate Diploma - Marketing

Linguis International School of Business

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RAM VijayakumarModern Workplace Professional