Raman
Christchurch,CAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Smiths Hardware Ltd (Mitre 10)
Hornby, Christchurch
09.2023 - Current
- Ensured compliance with company standards for quality customer service.
- Demonstrated knowledge of store policies regarding payments, returns and exchanges.
- Assisted customers with product selection to meet their needs.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Resolved customer complaints in a professional manner.
- Provided support to colleagues in order to ensure smooth running of operations.
- Informed customers of current sales promotions and discounts.
- Provided assistance to other departments when needed.
- Assisted in setting up displays for promotional items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed cash register operations using POS system and processed sales and returns.
Store Manager
Ozone Holdings ltd
Dunedin
02.2018 - 05.2023
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
Assistant Manager
ozone investment trust ltd
10.2016 - 01.2018
- Assisting manager with Purchasing Stock, setting up prices, stock rotation
- Coordinated with vendors for product availability and delivery schedules.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Maintained a neat, clean, organized work environment that meets company standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Developed promotional strategies to increase sales and profitability.
- Ensured compliance with local health and safety regulations in the store environment.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Long life supervisor
Countdown
Waitangi
11.2015 - 07.2016
- Managing the grocery Department for Waitangi Countdown supermarket
Education
Graduate Diploma in Business Studies (Level 6) -
NZQA, Auckland
Skills
- Customer service
- Staff supervision
- Administration
- Cash handling & financial transactions
- Stock management & control
- Stock-taking organization
- Budgeting and cost control
- Merchandising Strategies
Additional Information
10 years’ experience in Customer Service & Retail Management
Certification
- first AID Certificate
- Liquor Duty Manager Certificate (Progressive Enterprises)
Other Information
NZ resident
NZ full car Driving Licence
References
- Lovedeep, Managing director of Ozone group, 0274397050
- Sam, Supervisor New World Oamaru, 0220724043
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Hobbies and Interests
- Sport – cricket
- Enjoying time with family and friends
- Listening to music
Timeline
Retail Sales Assistant
Smiths Hardware Ltd (Mitre 10)
09.2023 - Current
Store Manager
Ozone Holdings ltd
02.2018 - 05.2023
Assistant Manager
ozone investment trust ltd
10.2016 - 01.2018
Long life supervisor
Countdown
11.2015 - 07.2016
Graduate Diploma in Business Studies (Level 6) -
NZQA, Auckland
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