Ramandeep Garg
Auckland,AUK
Summary
ICT and Gallagher and Axis certified Professional seeking a Full-time work for a forward-thinking company to develop skills and Knowledge.
Highly motivated, dedicated and focused individual with a strong drive to succeed. With the diverse knowledge of Networking equipment and software, passionate for resolving IT related problems, and good control over time management. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Technician
Datacom Systems Limited
10.2022 - Current
- Experience in installation, programming and maintaining CCTV systems.
- Experience in Genetec, ICT and Gallagher Access Control systems.
- Cutting over and replacing old access control and alarm systems and bringing them onto new systems.
- Experience in installation of alarm systems such as paradox, Bosch etc.
- Experience in installing, configuring and provisioning LPR camera systems.
- Axis certified professional having deep knowledge about axis cameras.
- Working and learning about Autovu mobile LPR systems.
- Experience in Installation of servers in Datacenters and patching them to network.
- Working on standalone solar powered CCTV solutions for remote sites.
- Experience in Wireless Access points installation and configuration.
- Basic knowledge of working on Genetec access control and CCTV platform.
- Working towards gaining Milestone certifications.
- Gallagher Access technician certified.
- Maintaining asset registers for sites.
- Performing IQP checks on access-controlled sites.
- Explained how to properly use security systems so that customers were knowledgeable.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Worked well in a team setting, providing support and guidance.
- Educated customers on effective use of security systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
Security Technician
Data Pacific Ltd
05.2021 - 10.2022
- Experience in building Security Panels for leading partners such as Gallagher, ICT.
- Experience in installing MAGLOCK, REX, EM-REX, Card Readers, security beams, motion detection devices and various other security devices.
- Proven MS Suite development and support experience, i.e., Windows 10, Office 365, Skype for business.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Strong knowledge of Active Directory, Group Policies and Windows server environment.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Communicated with Project Lead and Manager regarding progress of equipment installation projects.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Inputted information from customer calls and onsite service visits into company's system.
- Prioritized and organized tasks to efficiently accomplish service goals
Network Technician
Nurse Call Solutions
02.2020 - 04.2021
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Worked on VMware and Hyper-V technologies
- Created and updated technical documentation for network installations and changes to existing installations.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Demonstrated Knowledge of Active Directory, Group Policies and Windows server environment.
- Received and prioritized support requests to maximize resource utilization.
- Configured hardware devices and software settings to optimize network performance.
- Streamlined switch configuration, MS Exchange migration and fiber optic splicing and termination.
- Oversaw network administration, system access and vulnerability assessment to protect secured data.
Computer Helpdesk Technician
Chorus
04.2018 - 12.2019
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Removed malware and viruses from laptops and desktop systems using specialized software.
Shift Supervisor
McDonalds
08.2016 - 03.2018
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
Trainee Network Support Technician
Cybercom
01.2017 - 05.2017
- Developed understanding of Ticketing Systems and ability to build and support hardware devices.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Configured hardware devices and software settings to optimize network performance.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Opened service tickets for clients, documenting user information and description of problem.
- Upgraded laptops/desktops, improving speed and performance.
Network Engineer
Netmax Technologies
01.2013 - 06.2016
- Responsible for Hyper-V, VMware, Esxi server, ADDS, DNS, DHCP, NLB.
- Responsible for installation, configuring and managing server 2008 and server 2012 OS.
- Responsible for Level 1 & 2 troubleshooting.
- Entrusted with Proxy servers, DNS, DHCP and Firewall technologies.
- Responsible for managing different Outlook Clients (outlook web Access & outlook 2010).
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
Education
Graduate Diploma in Computing Level 7 - Information Technology
Unitec
Auckland 06.2017
B Tech in Electronics And Telecommunication - Information Technology
Punjab Technical University
Jalandhar 08.2012
Skills
- Axis Certified Professional
- LAN/WAN
- Server Administrator
- Onsite Visits
- Technical Drawings
- Installation and Servicing
- Microsoft Exchange
- Microsoft Outlook
- Office 365
- Access Control
- CCTV
- Protege
- Gallagher Command Centre
- Professional Development
Languages
English
Professional
Hindi
Professional
Punjabi
Native/ Bilingual
Certification
- Gallagher Access Technician
- Protege WXpert Level 2
- Axis Certified Professional
- First Aid Certified
- Microsoft Certified Systems Associate (MCSA)
- CCNA
- MCITP
- ITIL
- Fibre Certified
Additional Information
- Full NZ Driving License
- References Available on Request
Timeline
Security Technician
Datacom Systems Limited
10.2022 - Current
Security Technician
Data Pacific Ltd
05.2021 - 10.2022
Network Technician
Nurse Call Solutions
02.2020 - 04.2021
Computer Helpdesk Technician
Chorus
04.2018 - 12.2019
Trainee Network Support Technician
Cybercom
01.2017 - 05.2017
Shift Supervisor
McDonalds
08.2016 - 03.2018
Network Engineer
Netmax Technologies
01.2013 - 06.2016
Graduate Diploma in Computing Level 7 - Information Technology
Unitec
B Tech in Electronics And Telecommunication - Information Technology
Punjab Technical University
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