Ramandeep Kaur
Papatoetoe,Auckland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tech Support position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Technology Specialist
Warehouse Stationery
12.2021 - Current
- Handle customers with superior customer service skills in Tech Products
- Also assist customers with any queries regarding printers, Phones,Laptops and Tablets.
- Helping customers on call with any product enquiry and troubleshooting.
- Handling Repairs of customers in all Tech Products. including problems with connections,cables,,paper jamming, Laptops not working fast so on.
- Experienced to work in pressure and with a positive attitude.
- Provided technical support to customers.
Key Holder Supervisor
Warehouse Stationery
10.2021 - Current
- Complete daily weekly and monthly task of store.
- Trained and mentor new employees.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Counted out cash drawers and balanced totals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Accepted and processed customer returns.
- Oversaw team of 10 employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Solving the customer complaints.
Print & Copy Centre Specialist
Warehouse Stationery
12.2020 - 10.2021
- Designing, Editing of customer Documents.
- Managing a busy environment of printing service in store
- Doing canvas design and making them.
- Helping customers on call and enquires about Printing services
- Completed Fujifilm training and learned Processing, Maintenance and Cleaning of Printers.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Performed regular maintenance to keep equipment in optimal working condition.
- Completed complex customer orders accurately and within quoted time limit.
- Trimmed book edges using cutting machines and hand cutters.
- Provided mounting and laminating support to preserve and protect documents and photos.
Grocery Assistant
New World
10.2018 - 10.2019
- Handle customer queries at the stores, checkouts
- Also, multitask by giving a hand to departments like Online, Chilled & Frozen.
- Retrieved items for customers and verified prices.
- Experienced to demonstrate product specification and involved in the sales display printing team
- Help customers with immediate enquiries with my problem solving skills
- Verifying the stocks and refill stocks at the store.
Education
Graduate Diploma - Information Technology
Aspire 2 International College
Auckland05.2019
Bachelors of Computer Science - Computer Science
BBKDAV College
Punjab India03.2016
Skills
- Administering Databases
- Technical Support
- Marketing Sales
- Sales Presentation
- Technical Support and Assistance
- Microsoft SQL
- Customer Inquiries
- Microsoft Word
- Customer Engagement
- Team Leadership
- Good Communication Skills
- Team Player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Technology Specialist
Warehouse Stationery
12.2021 - Current
Key Holder Supervisor
Warehouse Stationery
10.2021 - Current
Print & Copy Centre Specialist
Warehouse Stationery
12.2020 - 10.2021
Grocery Assistant
New World
10.2018 - 10.2019
Graduate Diploma - Information Technology
Aspire 2 International College
Bachelors of Computer Science - Computer Science
BBKDAV College
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