Ramandeep Kaur
Dunedin central,OTA
Summary
Highly motivated and detail-oriented Technical Support Administrator with extensive experience in providing IT support, system documentation, and troubleshooting. Adept at managing multiple responsibilities, including maintaining service logs, coordinating hardware and software installations, and offering exceptional customer service to users. Proven track record in identifying and resolving technical issues, collaborating with internal teams and vendors, and ensuring the efficiency and security of system operations. Strong ability to document processes and train users on IT systems, all while maintaining a focus on improving operational workflows.
Overview
2
2
years of professional experience
Work History
Office IT Coordinator
Techpro Planet Limited
Dunedin Central, Dunedin
08.2022 - 08.2024
- Administrative Coordination: Managed IT support requests, maintained service logs, and updated records using ticketing systems.
- Customer Support: Provided efficient support to users via phone, email, and in-person interactions, ensuring a high level of customer satisfaction.
- System Documentation: Created and maintained detailed technical documentation, including user guides, process manuals, and reports.
- Hardware and Software Management: Installed, configured, and maintained software applications and hardware to optimize system performance.
- Troubleshooting and Problem Resolution: Diagnosed and resolved technical issues across hardware, software, and networks, ensuring minimal downtime for users.
- Collaboration with Stakeholders: Worked closely with internal teams and external vendors to coordinate equipment procurement, installations, and system updates.
- Training and Onboarding: Delivered training sessions and support to new employees on IT systems and tools, improving their proficiency and efficiency.
Administrative Support Specialist
Mobile Planet
Dunedin Central, Dunedin
08.2022 - 08.2024
- Customer Support Coordination: Acted as the first point of contact for clients, handling inquiries, resolving concerns, and ensuring customer satisfaction through excellent service.
- Administrative Tasks: Managed scheduling, organized meetings, and maintained accurate records, ensuring smooth day-to-day operations.
- Data Management: Updated and maintained databases with a high level of accuracy, ensuring accessibility and security of information.
- Documentation and Reporting: Prepared reports, drafted correspondence, and created presentations for internal and external stakeholders.
- Process Improvement: Streamlined office workflows by implementing efficient administrative procedures, improving productivity and reducing operational delays.
- Inventory Management: Monitored and managed office supplies, ensuring timely procurement and optimal stock levels.
- Collaboration with Teams: Coordinated with cross-functional teams to support operational goals, ensuring seamless communication and task execution.
- Onboarding Assistance: Assisted in the onboarding of new staff by preparing materials, scheduling training, and offering system guidance.
Education
Bachelor of Information Technology - Information Technology
Otago Polytechnic
Dunedin, NZ11-2024
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for efficient documentation, scheduling, and data management
- Skilled in calendar management and coordinating meetings across departments to ensure smooth workflows
- Exceptional verbal and written communication skills for professional correspondence and customer interactions
- Strong multitasking ability and attention to detail in maintaining accurate records and managing competing priorities
- Experienced in data entry, report preparation, and maintaining confidentiality while handling sensitive information
- Proven problem-solving skills to troubleshoot operational challenges and implement effective solutions
Languages
English
Professional
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Hardware and Software Support (installation, configuration, troubleshooting)
- Data Management (data entry, database management, report preparation)
Timeline
Office IT Coordinator
Techpro Planet Limited
08.2022 - 08.2024
Administrative Support Specialist
Mobile Planet
08.2022 - 08.2024
Bachelor of Information Technology - Information Technology
Otago Polytechnic
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