Ramandeep Singh
Auckland,New Zealand
Summary
Dynamic supervisor and trainer with a proven track record of driving operational excellence in various food service organizations. Recognized for ability to build and retain high-performing teams through establishment of collaborative work environments. Committed to ensuring impeccable service areas that optimize individual experiences and foster brand loyalty.
Overview
12
12
years of professional experience
Work History
Banquets and Restaurant Supervisor
Holiday Inn Auckland Airport
11.2024 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
Food and Beverage Supervisor
Auckland Rose Park
06.2023 - 10.2024
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Inspected equipment regularly for signs of damage or wear and tear; arranged for repairs when necessary.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Improved presentation and sales approaches to increase revenue.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
FOOD AND BEVERAGE TEAM LEADER
Crowne Plaza
06.2022 - 06.2023
- Assisted the Food and Beverage Manager in overseeing the daily operations of the restaurant and bar
- Managed staff scheduling, training, and performance evaluations
- Coordinated special events and banquets, ensuring timely and professional service
- Handled customer complaints and inquiries in a timely and professional manner, resolving issues to the satisfaction of guests while maintaining a positive brand image
- Collaborated with other departments to ensure smooth operations and guest satisfaction
- Conducted regular performance evaluations and provided constructive feedback to team members, resulting in improved employee engagement, job satisfaction, and retention rates
- Maintained a clean, organized, and efficient working environment, including kitchen, dining areas, bars, and back of house
- Communicated with customers and received feedback on food and beverage quality
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
SENIOR ATTENDANT AND BARTENDER
Crowne Plaza
06.2017 - 06.2022
- Provided efficient and courteous service to customers
- Provided excellent customer service by greeting customers and offering assistance
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Handled customer complaints and inquiries in a courteous and efficient manner
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service.
FOOD AND BEVERAGE ATTENDANT
Crowne Plaza
12.2014 - 05.2017
- Answered customers' questions and addressed problems and complaints in person and via phone
- Loaded customer trays with eating utensils, napkins, and condiments
- Set up storeroom and work areas to allow easy access to stock items
- Assembled food orders, consistently maintaining appropriate portion control
- Carried food, dishes, trays, and silverware from kitchens and supply departments to serving counters.
KITCHEN ASSISTANT
Crowne Plaza
01.2013 - 11.2014
- Portioned and wrapped food or placed food directly on plates for service to patrons
- Washed, peeled, and cut fruit and vegetables to prepare for cooking or serving
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Placed clean dishes, utensils, and cooking equipment in storage areas.
Education
GRADUATE DIPLOMA IN HOSPITALITY MANAGEMENT IN HOSPITALITY -
North Shore International Academy
Auckland, Auckland10.2014
HIGH SCHOOL DIPLOMA -
Bal Bhavan Public School
New Delhi, New Delhi05.2012
Skills
- Food And Beverage Management
- Excellent Customer Service And Communication Skills
- Strong Leadership And Team Management Skills
- Co-Ordinate Events And Banquets
- Billing And Payment Processing
- Teamwork And Collaboration
- Service Delivery Management
- Strong Written And Verbal Communication
- Cost Control
- Waste Reduction
- Food Presentation
- Beverage Knowledge
- Scheduling Staff
- Staff Leadership
- Records Maintenance
- Budget Development
- Staff Supervision
- Service quality
- Guest relations
- Team management
- Staff training
- Team coordination
- Customer service
- Hospitality
- Employee motivation
- Cost accounting
- Resources allocation
- Food services management
- Bar operations
- Hygiene standards
- Guest issue resolution
- Food and beverage service
- Cash handling
- Inventory controls
- Greeting and seating guests
- Work station assignments
- Opening and closing procedures
- Critical thinking
References
- Madhupa, Food and Beverage Operations Manager, Holiday Inn Auckland Airport, 0224005330, Madhupa.T@ihg.com
- Kemeshni Chetty, Operations Manager, Holiday Inn Auckland Airport, 0210518209, Kemeshni.Chetty@ihg.com
Declaration
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above -actioned particulars
Ramandeep Singh
Languages
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Banquets and Restaurant Supervisor
Holiday Inn Auckland Airport
11.2024 - Current
Food and Beverage Supervisor
Auckland Rose Park
06.2023 - 10.2024
FOOD AND BEVERAGE TEAM LEADER
Crowne Plaza
06.2022 - 06.2023
SENIOR ATTENDANT AND BARTENDER
Crowne Plaza
06.2017 - 06.2022
FOOD AND BEVERAGE ATTENDANT
Crowne Plaza
12.2014 - 05.2017
KITCHEN ASSISTANT
Crowne Plaza
01.2013 - 11.2014
HIGH SCHOOL DIPLOMA -
Bal Bhavan Public School
GRADUATE DIPLOMA IN HOSPITALITY MANAGEMENT IN HOSPITALITY -
North Shore International Academy
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