Ramandeep Singh Lohat
Farm Cove
Summary
I am highly motivated and result driven Key account manager with over five years of experience managing client portfolios, building strong client relationships, project planning and digital engagement. Proven ability to develop tailored solutions that drive business growth, enhance customer satisfaction, and improve operational efficiency. Strong background in sales, market research, and strategic planning, with a consistent track record of exceeding performance targets. Adept at collaborating with cross-functional teams and leveraging digital tools to enhance customer experience. Recognised for excellence in customer service and sales achievements.
Overview
15
15
years of professional experience
Work History
Business Key Account Manager
Spark New Zealand
09.2019 - Current
- Build and maintain strong relationships with a portfolio of 250 key clients
- Conduct regular business reviews to assess performance and identify opportunities
- Effectively communicate with clients to address concerns and resolve issues
- Develop and execute strategies to achieve revenue and growth targets
- Achieve consistently quarterly and annual sales targets
- Improve customer satisfaction through digital tools and insights
- Assisted in marketing and customer engagement programs
- Conducted market research to improve Spark services
- Promoted ethical business practices and customer retention
Customer Advisor
Spark New Zealand
09.2018 - 09.2019
- Deliver exceptional customer service by addressing inquiries, troubleshooting issues, and recommending tailored solutions
- Build strong customer relationships through cost-effective and timely solutions
- Promote Spark’s mobile, broadband, and cloud services to meet sales targets
- Collaborate with internal teams to deliver comprehensive, customer-focused solutions
Outbound Sales Representative
Spark New Zealand
06.2017 - 09.2018
- Proactively contact potential and existing customers to promote Spark’s products and services
- Identify customer needs and provide tailored solutions to drive sales and meet performance targets
- Build and maintain strong relationships with customers to enhance satisfaction and loyalty
- Constantly met performance targets through effective sales strategies
- Executed sales strategies and acquired new customers
Business Operations Manager
Moon Motors & Tyre Centre
05.2012 - 05.2014
- Proven expertise in managing facilities operations, ensuring safety, compliance, and cost efficiency
- Skilled in leading cross-functional teams to deliver high-quality service and operational excellence
- Focused on sustainability, process improvement, and creating productive work environments
- Strong leadership abilities with a track record of driving growth and operational improvements
- Lead marketing strategies and manage advertising campaigns
Business Development Manager
Shahji's Spices Ltd
05.2010 - 05.2012
- Results-oriented Business Development Manager with expertise in driving growth and identifying new opportunities
- Build strong client relationships to deliver tailored solutions
- Experienced in negotiating contracts, managing partnerships, and increasing revenue growth
- Strong leadership and communication skills with a focus on team collaboration and performance optimisation
Education
NZQA Level 7 - Business In IT
Queens Academic Group
01.2011
NZQA Level 6 - BBA
Punjab Technical University
01.2007
Skills
- Clients Relationship management skills
- Excellent communication and collaboration
- Time Management and Prioritization
- Project Planning and Execution
- Customer Experience & Digital Engagement
- Market Research & Strategy
Accomplishments
- Spark Super Achiever as an Outbound Sales Rep, 09/18
- Customer Appreciation Award (Voice of Customer), 06/23
Timeline
Business Key Account Manager
Spark New Zealand
09.2019 - Current
Customer Advisor
Spark New Zealand
09.2018 - 09.2019
Outbound Sales Representative
Spark New Zealand
06.2017 - 09.2018
Business Operations Manager
Moon Motors & Tyre Centre
05.2012 - 05.2014
Business Development Manager
Shahji's Spices Ltd
05.2010 - 05.2012
NZQA Level 6 - BBA
Punjab Technical University
NZQA Level 7 - Business In IT
Queens Academic Group
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