Ramandip Singh
Papakura,Auckland
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Secure Parking Limited
Auckland Airport Valet ( Secure Parking)
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Processed customer service orders promptly to increase customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Completed data entry to record call notes, suggestions and questions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Chef De Partie
Stadium Tavern
Alexandra, OTA
09.2021 - 12.2022
- Plated meals paying special attention to garnishes and overall presentation.
- Rotated stock to use items before expiration date.
- Operated all kitchen equipment safely to prevent injuries.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Complied with portion and serving sizes as per restaurant standards.
- Prepared items for roasting, sautéing, frying and baking.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Planned and directed high-volume food preparation in fast-paced environment.
- Monitored food and labor costs to verify budget targets were met.
Branch Manager
Espresso Carwash
Auckland
04.2018 - 03.2021
- Monitor and Perform chemical inventory as needed.
- Dealing with Customer Face To Face and over the phone .
- Ensure Opening and closing times of and safety procedures are followed.
- Maintain high Standard of personal appearance and grooming, which include wearing proper uniform attire.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Making Staff Roaster According to business needs.
Education
Hospitality Management Level 5 & Business Level-6 - Hospitality
Auckland Hotel And Chefs Training School
Auckland 09.2017
Skills
- Customer Experience
- Customer Support
- Records Maintenance
- Microsoft Office
- Information Protection
- Payment Processing
- Data Entry
- Special Assignments
Immigration Status
Permanent Resident
References
Manoj Singh ( Supervisor )
Secure Parking Auckland Airport
0211098901
Amardeep Singh ( Bar Manager )
027 723 4507
Timeline
Customer Service Officer
Secure Parking Limited
06.2023 - Current
Chef De Partie
Stadium Tavern
09.2021 - 12.2022
Branch Manager
Espresso Carwash
04.2018 - 03.2021
Hospitality Management Level 5 & Business Level-6 - Hospitality
Auckland Hotel And Chefs Training School