Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ramandip Singh

Ramandip Singh

Manukau

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction loyalty.

Others:

Have the NZ License

Also have own Transport

Do 20 Hours per weak

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Mobil Gas Station
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Gull Gas Station
08.2024 - 02.2025
  • Maintained detailed records of customer interactions, ensuring
  • Assisted customers with product selection and recommendations, fostering a welcoming environment.
  • Handled cash and credit transactions efficiently while ensuring compliance with company policies.
  • Collaborated with team members to streamline operations during peak hours, enhancing service speed.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certificate - Healthcare And Wellbeing (Level 4)

NZSE (New Zealand Skills And Education College)

Diploma - Nanny Course in Aged Care

Delta Institute Phagwara
Phagwara, Punjab
09.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Client relations
  • Team development

Certification

Aged Patient Care.

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Customer Service Representative

Mobil Gas Station
02.2025 - Current

Customer Service Representative

Gull Gas Station
08.2024 - 02.2025

Diploma - Nanny Course in Aged Care

Delta Institute Phagwara

Certificate - Healthcare And Wellbeing (Level 4)

NZSE (New Zealand Skills And Education College)

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Ramandip Singh