Raman Jeet Singh Gambhir
3 Moville Drive, Flatbush, Auckland
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
18
18
years of professional experience
Work History
IT Technician – Casual Worker
HQR Limited (Represent Fujitsu for Client Westpac Bank)
09.2024 - Current
- Decommissioned outdated docking stations and monitors, ensuring secure handling and proper asset tagging.
- Installed and configured new docking stations, monitors, and peripheral devices as per user requirements.
- Managed the storage and relocation of old hardware in an organised and compliant manner.
- Ensured all tasks were completed on schedule with minimal disruption to end users.
- Maintained accurate inventory records and asset tracking using Excel.
- Delivered high-quality work with attention to detail, contributing to a smooth and efficient restack transition.
Supervisor Fresh – Part Time
Woolworths New Zealand Limited
03.2024 - Current
- Manage and supervise the operations and workers of supermarket checkout cashiers, ensuring that customers are met with strong customer service, efficiency and defined standards.
- Welcoming and assisting customers and overseeing the handling of cash at till points.
- Organize checkout operators to ensure proper staff is scheduled during busy and quiet sale times.
- Provide helpful and efficient customer service and model appropriate behavior for all staff.
- Train checkout staff, ensuring that they provide strong customer service and act efficiently at checkout.
- Dealing with special circumstances including theft, complaints, returns etc.
- Evaluate returned items to ensure they meet the standards and regulations of store policies and refunds.
- Handle and resolve customer complaints or discrepancies with prices at checkout counters.
- I am also 'Authorized Restricted Goods Seller' and holding the access to approve and disapprove liquor as per the policy.
Senior Consultant – Datacenter Services
COFORGE Limited
07.2016 - 11.2023
- Managed Windows servers and virtual desktops (Citrix, Azure). Provided Tier 1/2 desktop support, AD management, and ITIL-based incident resolution. Also addressed security vulnerabilities.
Subject Matter Expert
IBM India Private Limited
08.2015 - 07.2016
- Managed operational duties, desktop support, and incident response, and delivered technical support in Windows/Citrix environments.
Specialist – 2nd Level Assurance
Ericsson India Global Services Pvt Ltd
04.2015 - 08.2015
- Handled operational reports, ticket management, and server operations. Reviewed changes to minimize user impact and ensured timely communication.
Assistant Consultant
Tata Consultancy Services Ltd
11.2013 - 04.2015
- Administered Windows servers and provided desktop/IT helpdesk support for hardware/software issues.
Senior Engineer
Ericsson India Global Services Pvt Ltd
11.2010 - 11.2013
- Supervised virtual infrastructure, remote installations, and application publishing on Citrix and deployed antivirus solutions.
IT Analyst
McKinsey Knowledge Center India Pvt. Ltd
05.2007 - 10.2010
- Administered Windows servers, performed VM maintenance, patching, and hardware procurement, supported patch management and capacity planning.
Education
Master of Information Technology -
Whitecliffe College
07.2025
Three Years Diploma - Electronics and Communications, Digital Electronics
Guru Tegh Bahadur Polytechnic Institute
07.2003
Skills
- Service desk knowledge: experienced in managing the work of the IT service desk, such as ticketing systems (ie ServiceNow), incident/request resolution, escalation processes, and meeting SLAs within the hustle and bustle
- Desktop support: proficient in Level 1 and Level 2 support across Windows desktops, hardware, software, printers, and peripheral support challenges; worked with Windows 7 OS, Active Directory, remote access troubleshooting tools, and deployment of software experience
- IT technician: hands-on experience in troubleshooting and fixing hardware problems, upgrading systems, ensuring network connectivity, imaging, setting up workstations, and maintaining IT inventory
- Customer support: strong customer service orientation with experience in both technical and non-technical support, effective communicator capable of translating IT issues into user-friendly language, ensuring positive end-user experience
- Technology understanding: Desktop support, Service desk support, Windows server administration, End user computing, Active Directory services, Azure Virtual Desktop, Citrix Cloud, Xendesktop 719, ADC Netscaler 130, Ivanti AppSense, Incident management, ITIL processes and Change Management
- Desktop technical support
- Technical support
- System administration
- Help desk operations
- IT documentation
- Operating system management
- Incident management
Websites
Accomplishments
- Received IBM Team Member of the year Award in 2015
- Received Coforge Team Member of the Year Award 2017
Languages
English: Professional
Hindi: Native/ Bilingual
Punjabi: Native/ Bilingual
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Personal Information
Visa status: I am holding NZ post-study work permit.
Timeline
IT Technician – Casual Worker
HQR Limited (Represent Fujitsu for Client Westpac Bank)
09.2024 - Current
Supervisor Fresh – Part Time
Woolworths New Zealand Limited
03.2024 - Current
Senior Consultant – Datacenter Services
COFORGE Limited
07.2016 - 11.2023
Subject Matter Expert
IBM India Private Limited
08.2015 - 07.2016
Specialist – 2nd Level Assurance
Ericsson India Global Services Pvt Ltd
04.2015 - 08.2015
Assistant Consultant
Tata Consultancy Services Ltd
11.2013 - 04.2015
Senior Engineer
Ericsson India Global Services Pvt Ltd
11.2010 - 11.2013
IT Analyst
McKinsey Knowledge Center India Pvt. Ltd
05.2007 - 10.2010
Three Years Diploma - Electronics and Communications, Digital Electronics
Guru Tegh Bahadur Polytechnic Institute
Master of Information Technology -
Whitecliffe College
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