Hi, I’m
Ramanpreet Kaur
Auckland,Papatoetoe
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
1
year of post-secondary education
Work History
Pita pitNorthcote, Auckland
Customer Service Representative
04.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Personal Capital
After-school Tutor
03.2016 - 11.2022
Job overview
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Developed customized lesson plans tailored to each student''s individual needs and learning style.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Established strong rapport with parents and guardians, maintaining open lines of communication regarding student progress.
- Created engaging study materials to help reinforce key concepts for better retention.
Education
Unitec Technology of InstituteAuckland, NZ
MBA from Human Resources Management
02.2023 - Current
Lovely Professional UniversityPhagwara, Punjab
Master of Arts from English Language And Literature
01.2022
Guru Nanak Dev UniversityAmritsar, Punjab
Bachelor of Science from Science Education
05.2018
Skills
- Product Knowledge
- Order Fulfillment
- Money Handling Abilities
- Product and Service Solutions
- Problem-Solving Abilities
- Stock Management
- Order Processing
- Store Maintenance
- Customer Service
Timeline
Customer Service Representative
Pita pit
04.2023 - Current
Unitec Technology of Institute
MBA from Human Resources Management
02.2023 - Current
After-school Tutor
Personal Capital
03.2016 - 11.2022
Lovely Professional University
Master of Arts from English Language And Literature
Guru Nanak Dev University
Bachelor of Science from Science Education
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