Ramaseti Ah Yeung
Integrated Services Case Manager
Christchurch,CAN
Summary
Empathetic Senior Case Manager with a significant number of years of experience in case management. Guides lower-level case management in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others.
Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Integrated Services Case Manager
Ministry Of Social Development
Christchurch, CAN
09.2021 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Case Manager Specialist
ACC
Central Business District, Christchurch
12.2016 - Current
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Conducted community workshops to promote different programs and educate public on available services.
Child Support Collections Officer
Inland Revenue Department
Central Business District, Christchurch
12.2008 - 12.2016
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Carried out day-day-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Used Microsoft Word and other software tools to create documents and other communications.
Debt Collections Officer
Canterbury Earthquake Recovery Authority (CERA)
Central Business District, Christchurch
12.2011 - 12.2013
- Maintained daily, weekly and monthly collection and metric goals.
- Answered customer questions regarding accounts.
- Arranged for repayment or established repayment schedules based on customers' financial situations.
- Worked with customer to create debt repayment plan based on current financial condition.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Customer Service Representative
Inland Revenue Department
Central Business District, Christchurch
12.2005 - 12.2008
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
No Degree - Higher School Certificate
Catholic Cathedral College
Skills
Skilled community-based case managerundefined
Timeline
Integrated Services Case Manager
Ministry Of Social Development
09.2021 - Current
Case Manager Specialist
ACC
12.2016 - Current
Debt Collections Officer
Canterbury Earthquake Recovery Authority (CERA)
12.2011 - 12.2013
Child Support Collections Officer
Inland Revenue Department
12.2008 - 12.2016
Customer Service Representative
Inland Revenue Department
12.2005 - 12.2008
No Degree - Higher School Certificate
Catholic Cathedral College
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