Ramesh CH.
Wellington
Summary
Highly motivated and results-driven professional with a proven track record in cafe management, strategic planning, staff training, sales growth, and customer service. Skilled in inventory control to optimize operational efficiency. Experienced in leading teams to achieve excellence in service delivery and ensure customer satisfaction. Seeking a challenging role where I can leverage my leadership abilities and expertise in driving sales growth and operational excellence to contribute to organizational success and enhance guest experiences.
Overview
10
10
years of professional experience
Work History
Cafe Manager
Nirvana Cafe
Wellington, WGN
10.2025 - Current
Cafe Manager
Hudson’s Cafe
New Zealand
08.2023 - 09.2025
- Manage day-to-day operations of Hudson’s Cafe, including staff supervision, inventory management, and customer service, ensuring a smooth and efficient operation.
- Develop and implement strategies to drive sales and increase profitability, including menu development, promotional activities, and cost control measures.
- Recruit, train, and motivate staff to deliver excellent customer service and maintain high standards of quality and cleanliness, fostering a positive work environment and ensuring compliance with health and safety regulations.
Executive
Sodexo Google
07.2022 - 07.2023
- Collaborate with the management team to plan and execute pre-opening activities for Sodexo Google, ensuring all aspects of the operation are prepared to meet Google's standards and requirements.
- Coordinate with various departments to establish operational procedures, including food service, facilities management, and customer service, to create a seamless and efficient operation.
- Oversee the recruitment and training of staff, including kitchen personnel, service staff, and administrative support, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service to Google employees.
- Pre-Opening
Event Executive
Westin Hotel
Hydrabad
04.2022 - 06.2022
Team Leader (Room Service)
Park Hyatt Hyderabad
Hyderabad
01.2019 - 04.2022
- Supervise and lead the room service team to ensure efficient and timely delivery of food and beverage orders to guests, maintaining high standards of service excellence.
- Oversee the cleanliness and organization of the room service area, including workstations and equipment, to uphold hygiene standards and create a pleasant environment for guests.
- Train and mentor team members to ensure they possess thorough knowledge of menu items, ingredients, and service procedures, empowering them to deliver exceptional service and handle guest inquiries professionally.
Associate (Room Service)
Park Hyatt Hyderabad
Hyderabad
05.2017 - 12.2018
- Deliver exceptional room service experience by promptly and accurately fulfilling guest orders for food and beverages, ensuring high levels of guest satisfaction.
- Maintain cleanliness and organization of the room service area, including service stations and equipment, to uphold hygiene standards and create a welcoming environment for guests.
- Demonstrate proficiency in menu items, ingredients, and preparation techniques to provide recommendations and accommodate special requests, enhancing the overall guest experience.
Associate (The Dining Room)
Park Hyatt Hyderabad
Hyderabad
05.2016 - 04.2017
- Provide exceptional customer service by greeting guests, taking orders accurately, and delivering food and beverages promptly and courteously.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations, to ensure a pleasant and comfortable dining experience for guests.
- Demonstrate knowledge of menu items, ingredients, and preparation methods to assist guests with their selections and accommodate special dietary requests or preferences.
Education
Bachelor’s - Hotel Management & Catering Technology
Regency College of Hotel Management and Catering Technology
01.2016
Board of Intermediate -
NRI Academy College
01.2012
Secondary School Certificate -
Sai Aditya High School
01.2010
Skills
- Cafe Management
- Staff Training
- Staff Roistering
- Pay Roll
- Sales Growth
- Customer Service
- Inventory Control
- Team Leadership
- Pre-opening Activities
- Operational Excellence
Accomplishments
- Served as a Butler for Mr. & Mrs. Maran, the owners of Sunrisers Hyderabad, during the IPL seasons of 2018 and 2019.
- Appointed as a specialized Butler Trainer to impart training in hospitality service techniques.
Languages
English
Hindi
Telugu
Personal Information
Date of Birth: 12/24/93
Active Participation
- Engaged in the 'Best Bartender of the Year' competition as part of an intra-college event.
- Participated in a budding chef competition, showcasing culinary skills and creativity.
- Completed a one-month training program at a recognized bar school, enhancing proficiency in bartending techniques and mixology.
Training
Completed 16-week industrial training at Crown Plaza, 12/01/15, 03/31/16, Covering core departments. Developed expertise in banquet procedures, enhancing event coordination skills within the hospitality sector.
Timeline
Cafe Manager
Nirvana Cafe
10.2025 - Current
Cafe Manager
Hudson’s Cafe
08.2023 - 09.2025
Executive
Sodexo Google
07.2022 - 07.2023
Event Executive
Westin Hotel
04.2022 - 06.2022
Team Leader (Room Service)
Park Hyatt Hyderabad
01.2019 - 04.2022
Associate (Room Service)
Park Hyatt Hyderabad
05.2017 - 12.2018
Associate (The Dining Room)
Park Hyatt Hyderabad
05.2016 - 04.2017
Board of Intermediate -
NRI Academy College
Secondary School Certificate -
Sai Aditya High School
Bachelor’s - Hotel Management & Catering Technology
Regency College of Hotel Management and Catering Technology