Ramesh Mahara
AUCKLAND,AUK
Work Preference
Summary
Banking professional with 5+ years of operations management experience in banking sectors. Proven track record in building client relationships and effectively meeting customer needs. Expertise in banking regulations and operational processes drives efficiency and compliance.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Branch Operations Supervisor
Sanima Bank Ltd
Tulsipur Branch
10.2022 - 08.2024
- Supervised daily branch operations to enhance service delivery and efficiency.
- Monitored cash flow and managed inventory of banking supplies effectively.
- Resolved customer inquiries and issues, maintaining high satisfaction levels.
- Collaborated with management on strategic initiatives to improve branch performance.
- Implemented operational policies to ensure compliance with regulatory requirements.
- Advised senior management on any potential opportunities for improving operational efficiencies.
- Planned work schedules to maintain adequate staffing levels.
- Collaborated with other departments within the bank such as Human Resources or IT regarding operational matters.
- Prepared reports summarizing branch activities such as sales volumes or customer feedback.
Operations Assistant
Sanima Bank Ltd
Tulsipur Branch
04.2019 - 09.2022
- Implemented process improvements to enhance service delivery efficiency.
- Coordinated daily administrative tasks to optimize branch operations.
- Assisted in processing customer transactions accurately and efficiently.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Maintained accurate records of customer inquiries and resolutions.
- Assisted senior staff with daily facility operations, scheduling, and fulfilling customer requirements.
- Maintained precise records of financial transactions to ensure operational accuracy.
Education
Master of Business Informatics & Business Analytics - Management & Technology
Yoobee College of Creative Innovation
Auckland, New Zealand07-2026
Bachelor in Business Studies - Business Management
Padmodaya Campus
Dang, Nepal01-2018
Skills
- Banking operations
- Operations management
- Compliance management
- Financial reporting
- Process improvement
- Workflow optimization
- Team management
- Leadership development
Languages
English
Professional
Nepali
Full Professional
Hindi
Professional
Timeline
Branch Operations Supervisor
Sanima Bank Ltd
10.2022 - 08.2024
Operations Assistant
Sanima Bank Ltd
04.2019 - 09.2022
Master of Business Informatics & Business Analytics - Management & Technology
Yoobee College of Creative Innovation
Bachelor in Business Studies - Business Management
Padmodaya Campus