Rameshika De Silva
Auckland,AUK
Summary
Dedicated and customer-focused professional with extensive experience in providing exceptional service and support. Skilled in effective communication, problem-solving, and conflict resolution, ensuring a positive and seamless experience for customers. Possesses strong analytical and time management skills developed through MBA studies, with the ability to balance academic responsibilities with part-time work commitments. Adaptable, quick learner, and driven by a passion for delivering high-quality service and fostering customer satisfaction.
Overview
18
18
years of professional experience
Work History
Apparel Product Development & Sourcing Specialist
MAS Holdings
Colombo, Sri Lanka
07.2019 - 08.2024
- Worked closely with management in observing and actively monitoring sales.
- Analyzed sale reports regularly to identify best-selling items and adjust future buying decisions accordingly.
- Streamlined merchandise presentation by implementing innovative visual techniques, resulting in increased sales.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Identified new product opportunities by conducting market research and trend analysis, expanding the brand''s offerings.
- Optimized inventory management through regular stock audits and collaboration with supply chain teams, reducing excess stock levels.
Operations and Supply Chain Coordinator
MAS Holdings
Colombo, Sri Lanka
04.2013 - 06.2019
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Resolved issues through negotiations and led contract compliance and vendor performance reviews.
- Develop and execute supply chain strategies to meet production targets, ensuring smooth operations from raw material sourcing to product delivery.
- Scheduled production plans according to customer needs and supply availability.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Monitored supplier performance for compliance with contract terms and quality standards.
Customer Service Administrator
Hoodvian Group of Companies
Colombo, Sri Lanka
01.2007 - 01.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Updated customer service database with new information, address changes and contact details.
- Assisted in developing promotional campaigns aimed at boosting overall customer engagement levels.
- Immediately brought critical issues to customer service manager for resolution.
Education
MBA - Sales, Merchandising, And Marketing
Cardiff Metropolitan University
United Kingdom05.2016
Diploma in Marketing - Marketing
International College of Business & Technology
Colombo, Sri Lanka 02.2014
Skills
- Procurement
- Inventory management skills
- Cost Analysis
- Supplier Relationship Management
- Advanced Excel Proficiency
- Time Management
- Communication Skills
- Analytical Thinking
- Empathy and Patience
- Adaptability and Flexibility
Timeline
Apparel Product Development & Sourcing Specialist
MAS Holdings
07.2019 - 08.2024
Operations and Supply Chain Coordinator
MAS Holdings
04.2013 - 06.2019
Customer Service Administrator
Hoodvian Group of Companies
01.2007 - 01.2013
MBA - Sales, Merchandising, And Marketing
Cardiff Metropolitan University
Diploma in Marketing - Marketing
International College of Business & Technology
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