RAMESH KUMAR BALAKRISHNAN
Wellington,New Zealand
Summary
- Cards and Payments SME with proven skills and expertise in delivering and leading the Engineering team.
- 10+ years of programming experience in BASE24 Classic and Eps applications.
- Deep understanding of ATM and POS transaction processing.
- Prior experience in leading and mentoring cross-functional teams across multiple projects.
- Expertise in analyzing requirements and translating into technical design.
- Skilled in collaborating with a diverse team of developers, testers, and stake holders to deliver high-quality solutions.
- Experience in recruitment and onboarding of Base24 Engineers.
- Received Guiding Star award for mentoring the juniors and delivering the tasks on time.
Overview
18
18
years of professional experience
Work History
Senior Analyst
Westpac New Zealand
11.2023 - Current
VisionPluss.
Participated in sprints planning sessions with Agile methodology.
Engineering Manager
Fiserv
04.2020 - 11.2023
- Manage a fully functional team of 10 members involving both developers and testers delivering software development and scheme compliance projects.
- Managed remote teams focused on developing and testing new applications.
- Transformed the business requirements into technical design and customized various modules of Base24-eps
- Ensured compliance by analyzing the scheme compliance and making necessary changes in the system.
- Conducted regular performance reviews with employees, providing feedback and suggestions for improvement.
- Facilitated hiring and training of Base24 developers and testers.
- Ensured the appraisals are within the defined budgets.
- Participated in disaster recovery planning exercises to ensure business continuity.
- Identified and mitigated risks.
- Participated in sprints planning sessions with Agile methodology.
Product Consultant
Cognizant
01.2019 - 04.2020
- Involved in full lifecycle software development from planning to deployment and maintenance of Base24 eps application for major European and Middle East Banks
- Communicated with stakeholders in understanding business requirements, reporting project status and progress on a regular basis
- Assisted in the recruitment, selection, onboarding, and training of new staff members.
- Detailed aspects of software development in technical manuals and documentation to use in later projects.
Lead Consultant
Infosys
02.2016 - 01.2019
- Managed a Datacenter Migration Project with a Cross-Functional team of 10 members working in multiple technologies spread across various offshore locations.
- Involved in researching, consulting, analyzing and evaluating system program needs, identifying technology limitations and deficiencies in existing systems and associated processes.
- Communicated change management plans and progress to the stakeholders.
- Maintained the system as per the audit and SLA compliance
- Provided advice, guidance and expertise in developing proposals and strategies for software design, purchase and upgrade activities.
- Prepared weekly progress reports summarizing accomplishments achieved over the course of each week's activities.
- Monitored and evaluated the performance, provided regular feedback check-ins and mentored the talented team members.
- Participated in recruitment processes as needed.
Senior Associate Projects
Cognizant
03.2012 - 02.2016
- Conducted code reviews & Causal analysis to prevent defects
- Coordinated with the onsite team and handled offshore task allocation
- Monitored project performance metrics to evaluate effectiveness of processes and procedures.
- Maintained the tasks in C20 & tracked timesheets accordingly
- Communicated with key stakeholders to determine project requirements and objectives.
- Monitored performance of project team members to provide performance feedback.
- Identified and created backups to avoid resource dependency
- Participated in recruitment drives
- Metrics submission & IDE Score maintenance
- Attended Process and Delivery Audits
- Created and maintained WMP, DP plan, PPM etc
- Identified and updated the risk portal periodically
- Generated billing invoice on monthly basis.
Tech Lead
FSS
06.2006 - 03.2012
- Prepared High level as well as low level design documents, document of understanding, by analyzing of the requirements
- Delivered code to meet functional or technical specifications.
- Implemented quality and on-time technical solutions to align with business requirements.
- Guided the juniors by helping them to fix their issues, collecting the status from my team members and reporting to PL on weekly basis
- Preparation of system handover document, giving KT to the testing team to proceed with the system testing and to deliver the code to the production
- Coordinate with production support team during implementation.
Education
Introduction to People Management, Human Resources Management and Services -
Indian Institute of Management Bangalore
01.2017
MS, Software Systems -
VisionPlussBirla Institute of Technology and Science, Pilani
01.2013
BE, EEE -
CAHCET - Anna University
01.2006
Skills
- Base24 Classic & EPS
- ISO8583 & AS2805
- HP NonStop, Linux
- Enscribe, DALCI, SQL, Enform
- ACI DESKTOP, NOF, Pathway
- FUP, SCUP, SCF, DDL
- GIT, RMS, STASH
- EMS, Kibana, Grafana
- Project Management
- Requirements Analysis
- C, ACI SCRIPTING
- TAL, COBOL 85, SCOBOL, TACL
- ASSET, FINSIM
- Visa, MasterCard, CUP, AMEX, JCB, HISO87/93, BICI
- VisionPlus & WASP
Awards
- Guiding Star - Cognizant Technology Solutions, 03/01/13
- L0 - Tandem Certified Professional - Cognizant Technology Solutions, 08/01/13
Affiliations
- ERT Member - Disaster and Humanitarian Relief
References
References available upon request.
Timeline
Senior Analyst
Westpac New Zealand
11.2023 - Current
Engineering Manager
Fiserv
04.2020 - 11.2023
Product Consultant
Cognizant
01.2019 - 04.2020
Lead Consultant
Infosys
02.2016 - 01.2019
Senior Associate Projects
Cognizant
03.2012 - 02.2016
Tech Lead
FSS
06.2006 - 03.2012
Introduction to People Management, Human Resources Management and Services -
Indian Institute of Management Bangalore
MS, Software Systems -
VisionPlussBirla Institute of Technology and Science, Pilani
BE, EEE -
CAHCET - Anna University
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