Ramila Chhiba
Mt Albert,New Zealand
Summary
Results-driven Global Payroll Manager with expertise in payroll system implementation and global compliance. Leads teams to enhance processes and ensure data integrity and regulatory adherence. Delivers accurate payroll solutions while driving continuous improvement across multiple jurisdictions.
Overview
17
17
years of professional experience
Work History
Global Payroll Manager
Orion Health
Auckland
08.2021 - 06.2025
- Oversee end to end payroll processing for NZ and AU Processing, and other countries via Outsourcing Co.
- Managed global payroll benefits including STI bonuses, commissions, and overtime, ensuring compliance and alignment with company policies.
- Maintained Global payroll systems internal and other platforms (ADP, Deel, NetSuite, Replicon, HR System).
- Review data input prior to submission Globally to Outsourcing Co, and final approvals for all payrolls.
- Ensure tax laws and statutory contributions are correctly applied in each jurisdiction.
- Liaised with internal and external auditors on global payroll audits, ensuring accuracy in reports and compliance with regulatory filings.
- Successfully implemented with the project team NZ and AU in house from ADP to NetSuite payroll system.
- Prepared and delivered global payroll reports for finance, HR, and executive leadership, facilitating informed decision-making and strategic planning.
- Lead and mentor Global Payroll Team of 3.5 heads, reviewed Performance Reviews, provided training.
- Partner with HR, finance tax and legal teams to align payroll policies with company goals.
Payroll/Rem Manager
Hynds Pipe Systems Ltd
Auckland
06.2018 - 01.2019
- Processing all weekly and monthly payrolls for the Hynds Business Group, includes, changes for employee records, new starters, terminations, ACC and IRD payments.
- Management of payroll processes, salary reviews and incentive/bonus schemes and Southern Cross.
- Processed monthly payroll for Hynds Holding Ltd and Wetta Ltd, managing 15 employees and handling IRD payments.
- Resolved payroll-related issues and addressed inquiries across Hynds Business Group, ensuring compliance and employee satisfaction.
- Accountable for the integrity of data in the payroll database and reporting for government agencies.
- Developed detailed reports for analysis for Strategic Pay - NZ Benchmark Company, enhancing data-driven decision-making.
- Effective and efficient relationships with internal and external service providers to improve operating efficiencies, including BDO auditors.
- Collaborated with HR business partner teams and finance teams to streamline payroll processes and align strategies.
Payroll Team Lead - APAC
Orion Health
Auckland
09.2014 - 03.2017
- Manage Orion APAC payroll ensuring accuracy and timeliness of data and processes.
- Final payroll approval for all bank files ready for the Finance team to process to bank. (over NZ $3million a month).
- Conduct full audit review and approval for all APAC payrolls for fortnightly and monthly paid employees.
- Managed internal payroll and HR systems for APAC, addressing global payroll queries and collaborating with MYOB provider on system upgrades, errors, and legislative updates.
- Led team of 3-4 staff in daily operations, ensuring timely completion of tasks and adherence to payroll processes.
- Prepare monthly ad hoc reports for Global People Team and Global Managers.
- Support People APAC and Global Consultants with Payroll Policies.
- Liaised with external auditors (PWC) to gather information for payroll pay review and benefits.
- Provided subject matter expertise in training and coaching staff on legislative requirements for Holidays Act, Employment Relations Act, and Privacy Act.
Senior Payroll Officer
Genesis Care Finance Ltd
Sydney
03.2011 - 07.2014
- Administration, calculation, payment and reconciliation of all superannuation contributions.
- Payment and reconciliation of bonus payments.
- Calculation and payment of termination payments (resignation/retirement/redundancy).
- Preparation and reconciliation of monthly General Ledger wages journals, month end process.
- Checking & reconciliation of payroll reports prior to finalising payroll process.
- Oversaw processing of leave forms into payroll systems bi-weekly.
- Processing of EFT file for payment of employees.
- Preparation of employee payment summaries on a quarterly basis and at year end.
- Reconciliation of Payment summaries for ATO and lodgement of return.
- Ensure correct filing of Payroll Reports to ensure compliance with statutory legislation and internal audit requirements.
- Trained site payroll users on system functionalities and best practices.
- Supporting internal administrators with Chris21 issues as well as payroll issues (18 administrators state-wide).
- Developed and updated payroll reference manual to support managers and new users of Chris21.
- Collaborated with facility managers to streamline payroll processing.
- Demonstrated expertise in back-end functions of Chris21 system.
Payroll Project Support
St Vincent Public Hospital
Sydney
10.2010 - 03.2011
- Supported the implementation of the new payroll system, Chris21, in the business.
- Ensuring timesheets/payroll changes/records are received prior to close of payroll.
- Responded to employee inquiries and requests on payroll matters, ensuring timely resolution.
- Data Cleansing, checking old system data with new test/live system (eg: deductions, allowances, super, tax).
- Setup and maintenance of new Starters into Chris21.
- Preparation and timely distribution of Group Certificates.
- Calculating termination payments.
- Ensure leave entitlements are recorded and maintained.
- Producing, running reports from Chris21.
- Assisted in training sessions for new payroll team members and served as backup for payroll team, enhancing team readiness.
- Interpret awards, agreements, contracts and EBAs.
- Answer inquiries regarding employment verification.
- Logging email library for implementation project for manager.
- Exposure to time and attendance RosterOn System.
Payroll Officer
Enviro Waste Ltd
01.2010 - 07.2010
- Provided coverage while Payroll Manager implemented Chris21 and HR21 into the business.
- Assisted Manager with the implementation, running reports, checking data load from old system to new system.
- Ensure that all payroll reports are accurate and forwarded to the relevant departments within the required timeframe.
- Respond to staff and management enquires relating to payroll and personnel matters in a timely and professional manner, referring to the Payroll Manager where necessary.
- Ensured accurate and timely completion of IRD compliance.
- Completed payroll-related compliance (ACC, WINZ, HNZ, finance companies) in a timely manner.
- Preparation of payroll data for processing and ensure that all payroll input and maintenance have appropriate authorization.
- Preparing payslips for distribution to all staff, including Allowance Summary and printing all Leave Balance Reports.
- Managed daily maintenance of the payroll system.
- Performed payroll reconciliations for terminations and redundancies.
- Manage employees' salary sacrifice and superannuation (Kiwisaver payments).
- Maintain up to date knowledge of Envirowaste's Contracts, Company policy and Government Legislation including Holidays Act 2003, Parental Leave and Employment Protection Act 1987. Privacy Act and Health and Safety Act.
- Collated payroll statistics and information for internal departments and external agencies with accuracy and timeliness.
- Contribute to and foster a positive team working environment.
Senior Payroll Officer
Oceania Group
03.2009 - 11.2009
- Managed payroll operations for Qualcare and Eldercare, supporting 24/7 business continuity.
- Processed fortnightly pay runs for 20 retirement sites, ensuring timely and accurate payroll for approximately 980 employees using Kronos, Time Target, and manual uploads.
- Prepared and processed all pays accurately and on time, following relevant awards and Oceania procedures.
- Maintained employee records, ensuring accuracy of all new hires and changes to personal information.
- Run PAYE reports from Payglobal 1-15, 16-31 reconciled for payment.
- Dealing with all NZ Government departments i.e. IRD, Housing NZ, Work and Income, and A.C.C.
- Handing all queries from the Service Food Workers Union, and N.Z Nurses Organization.
- Complete all NZ Government Statistics returns each quarter.
Senior Payroll Coordinator
Downer EDI Engineering Ltd
04.2008 - 11.2008
- Coordination of a team of 5 payroll staff to ensure accurate and timely processing of timesheets in accordance with legislation, company policies and Individual & Collective Agreements.
- Handled daily payroll queries from staff, management, and external agencies, ensuring timely resolution and support.
- Reconciled and processed third-party payroll deductions within established deadlines, maintaining compliance with regulations.
- Managed the implementation of the CSL Co Ltd payroll from the IMS system to the Lattice HRMS, traveling to CSL's North Shore office for consultation and data gathering.
- Hands-on involvement with the implementation of Oracle HRMS for DEE NZ. This involved working alongside the Australian-based Project Team during the design and build phases, ensuring that the requirements of the NZ business were met in accordance with legislation and corporate policies.
- The conversion and reconciliation of 100 employee records (including personal details, leave balances, YTD balances and 12 months' earnings history) in liaison with the Australian-based IT & Payroll teams.
- Performed system testing to verify functionality and ensure quality standards were met.
- Conducted parallel run testing to compare old and new payroll systems for accuracy.
- Delivered post-Go Live support to resolve user inquiries and issues, enhancing system adoption and user satisfaction.
Education
NATIONAL CERTIFICATE IN BUSINESS STUDIES -
Carrington Technical Institute
01-1989
SIXTH FORM CERTIFICATE -
Auckland Girls Grammar
01-1987
Skills
- Global payroll compliance
- Payroll implementation
- Payroll auditing
- Biweekly payroll processing
- Payroll tax filings
- Payroll account reconciliation
- Payroll policies development
- Data integrity
- Process management
- Process improvement
- Improvement strategies
- Payroll analytics reporting
- Multi-state payroll
- Global payroll coordination
- Vendor management
- Vendor relationship management
- Regulatory compliance
- Team leadership
- Cross-functional collaboration
- Problem solving
- Payroll policies development
Career Achievements
- Major Role with the implementation of NetSuite (mypay) for NZ and AU at Orion, 01/01/21 - 12/31/22
- Developed the payroll team to be customer focused, professional and more detailed orientated.
- Reduced off cycle pays processing by 98% for FY15 - FY17
- Managed all aspects of $42 million annual payroll for all, hourly, and salaried employees working in over 9 global offices
- Enhanced efficiency of payroll process through implementations of time effective automated processing techniques
- Successfully assisted with implementation of Chris21 into the business at St Vincent's and Enviro waste
- Recipient of the 2016 Open Trusted Courageous Awards awarded to staff members who have made a significant contribution to Orion Health, 01/01/16
Timeline
Global Payroll Manager
Orion Health
08.2021 - 06.2025
Payroll/Rem Manager
Hynds Pipe Systems Ltd
06.2018 - 01.2019
Payroll Team Lead - APAC
Orion Health
09.2014 - 03.2017
Senior Payroll Officer
Genesis Care Finance Ltd
03.2011 - 07.2014
Payroll Project Support
St Vincent Public Hospital
10.2010 - 03.2011
Payroll Officer
Enviro Waste Ltd
01.2010 - 07.2010
Senior Payroll Officer
Oceania Group
03.2009 - 11.2009
Senior Payroll Coordinator
Downer EDI Engineering Ltd
04.2008 - 11.2008
NATIONAL CERTIFICATE IN BUSINESS STUDIES -
Carrington Technical Institute
SIXTH FORM CERTIFICATE -
Auckland Girls Grammar