Raminder Singh
Awapuni,Palmerston North
Summary
Dynamic leader with a proven track record at Harvey Norman, adept in operations management and business development. Excels in customer relationship management and team building, significantly enhancing revenue and client satisfaction. Skilled in cost control and employee supervision, fostering a productive work environment and driving company growth.
Overview
7
7
years of professional experience
Work History
Proprietor
Harvey Norman
, Palmerston North
01.2022 - Current
- Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
- Analyzed sales data and adjusted strategies to maximize revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Planned and executed promotional events to generate interest and increase sales.
- Researched similar businesses to determine competitive advantages.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided exceptional customer service by responding promptly to inquiries and complaints.
- Implemented successful business strategies to increase revenue and target new markets.
- Identified new markets for products and services to expand customer base.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Advised staff on policies and procedures related to customer service standards.
- Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintained records of employee attendance, payroll information, time off requests.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited qualified personnel through job postings, interviews, background checks.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored budgeting activities such as tracking spending against budget allocations.
- Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained relationships with suppliers, clients, and other business partners.
- Developed and implemented business strategies to increase sales and profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained, and supervised staff, fostering a productive and positive work environment.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Store Manager
Big Barrel Wholesale
, Palmerston North
11.2017 - 11.2024
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured all safety protocols were followed at all times by staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a professional manner.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Updated and maintained store signage and displays.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Trained and mentored associates to teach daily tasks and procedures.
- Organized new stock for floor placement.
- Monitored employee performance and provided feedback on a regular basis.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Sales Assistant
Harvey Norman
, Palmerston North
11.2017 - 01.2022
- Assisted customers with returns, exchanges and refunds.
- Recommended, selected and located merchandise based on customer desires.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Processed orders accurately and efficiently using a POS system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managed cash register transactions accurately and efficiently.
- Informed customers about current promotions and discounts.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided excellent customer service to clients in person and over the phone.
- Replenished merchandise on shelves as needed throughout the day.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Processed special orders for out-of-stock items when necessary.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
Diploma - Business Management
SBG
Wellington, NZ06-2012
High School Diploma -
SGAD PUBLIC SCHOOL
KARTARPUR03-2007
Skills
- Purchasing and planning
- Cost control strategies
- Employee supervision
- Customer relationship management
- Operations management
- Business development
- Vendor relations
- Training and mentoring
- Networking skills
- Project management
- Revenue generation
- Team building
- Business management and development
- Cost control and analysis
- Staffing
- Staff hiring
- Budget management
- Employee development
- Reporting and documentation
- Payroll administration
- Employee performance management
Accomplishments
- Awarded for Demonstrating Exceptional Growth in Home Office Performance Nationwide
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Proprietor
Harvey Norman
01.2022 - Current
Retail Store Manager
Big Barrel Wholesale
11.2017 - 11.2024
Sales Assistant
Harvey Norman
11.2017 - 01.2022
Diploma - Business Management
SBG
High School Diploma -
SGAD PUBLIC SCHOOL
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