Ramita Gupta
Hamilto,WKO
Summary
Dynamic and results-oriented professional with a proven track record at Les Harrison Transport Ltd, where I streamlined invoice processing and enhanced document management efficiency. Expert in data confidentiality and team leadership, I excel in fostering environments that prioritize customer satisfaction and operational excellence. My approach has consistently led to improved service delivery and workplace productivity.
Overview
3
3
years of professional experience
Work History
Administrator
Les Harrison Transport Ltd
28 Empire Street
03.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Exceptional customer Service.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined invoice processing, reducing average payment turnaround time.
- Gathered, organized and input information into digital database.
- Received the time-sheet then verified and calculated the hours of staff members.
Assistant Manager
Balaji NZ Limited
89 Greenwood Street, Franklin
09.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Strategic Management
Wintec
Hamilton, NZ03-2018
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Team building and leadership
- Office management
- Data confidentiality
- Team collaboration
- Document management
- Work Planning and Prioritization
- Time management
- Mail handling
- Timesheet processing
Appreciation Certificate, Excellent customer service vouchers
- Excellent Customer Service Certificate
- Got appreciation gift vouchers
Timeline
Administrator
Les Harrison Transport Ltd
03.2023 - Current
Assistant Manager
Balaji NZ Limited
09.2021 - 01.2023
Strategic Management
Wintec