Summary
Skills
Client Reviews
Timeline
Work History
Education
Teacher
Ramiza Ali

Ramiza Ali

Palmerston North,MWT

Summary

Professional with expertise in client services and commitment to delivering impactful results. Strong focus on team collaboration, adaptability to changing needs, and efficient problem-solving. Skilled in communication, relationship management, and customer satisfaction. Known for reliability and ability to drive positive outcomes.

Skills

    Reliable and punctual

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Client Reviews

  • "Hey Ramiza, I just wanted to say a huge thank you for all your help and support during my visa application process. You went above and beyond to answer all my queries and made the whole experience much smoother. I truly appreciate your professionalism and kindness."
  • "Ramiza, the lady who answered my call, was very helpful and understanding of my situation. Thank you for your help"
  • "I would like to provide compliment on Ramiza's assistance for me on the phone just now. I called on behalf of my wife inquiring about her Work Visa application.
  • In my experience, Ramiza took ownership of the issue, and provided world class services that turned me from upset and annoyed with INZ due to lack of communication from our case manager into a happy customer who now has confidence in INZ processes.
  • Ramiza deserves a pay raise and a prezzy card for her effort on the phone just now. While ***** deserves extra training in communication and customer relation."
  • "Ramiza, I wanted to express my gratitude for your great help and assistance. You were just amazing while explaining each and everything about AEWV in detail. A BIG THANK YOU AGAIN"
  • "Ali was extremely helpful and very pleasant to talk to while being totally professional. Thank you Ali.Nice work!"
  • "Ramiza comunicated with warmth and an accommodating attitude. Was patience when listening to my quires, provided the relevant information and advice. Its was a pleasure to speak to her. God bless you all."

Timeline

Client Service Advisor

Ministry of Business, Innovation, and Employment
07.2023 - Current

Business Admin

01-2023

Merchandiser

Mondelez International
12.2022 - 05.2023

Level 3 Certificate - Business Administration And Technology

UCOL
06.2022 - 03.2023

Workplace Safety Certificate -

McDonald's
08.2019 - 08.2019

Leading The Shift Certificate -

McDonald's
08.2019 - 08.2019

Shift Manager

McDonald's Restaurant
06.2019 - 10.2020

Leading Hospitality -

McDonald's
06.2019 - 06.2019

Level 4 Certificate - Food And Beverages

Service IQ
01.2019 - 01.2019

Hospital Cleaner

Spotless Cleaners
11.2018 - 04.2019

Staff Member

McDonald's Restaurant
12.2016 - 12.2017

National Certificate in Hospitality Level 2 -

Service IQ
01.2014 - 01.2014

Staff Member

McDonald's Restaurant
09.2013 - 08.2014

Casual Kitchen Hand

Ohau Cafe
03.2012 - 04.2012

Waitress /Kitchen Hand

Thai Country Chef
01.2012 - 03.2012

Work History

Client Service Advisor

Ministry of Business, Innovation, and Employment
Palmerston North
07.2023 - Current
  • Reduced client complaints by proactively addressing concerns and implementing effective solutions.
  • Guided clients through account setup processes, ensuring a smooth transition to the company''s services and offerings.
  • Maintained comprehensive knowledge of company policies, procedures, and offerings in order to effectively address client needs.
  • Managed a high volume of phone calls and emails to provide exceptional customer service for diverse clientele.
  • Developed strong relationships with clients and colleagues, fostering a collaborative work environment focused on achieving business goals.
  • Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Merchandiser

Mondelez International
Levin, MWT
12.2022 - 05.2023
  • Verified products appeared at correct locations in proper quantities.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.

Shift Manager

McDonald's Restaurant
Levin, MWT
06.2019 - 10.2020
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained and mentored new employees to maximize team performance.

Hospital Cleaner

Spotless Cleaners
Levin, MWT
11.2018 - 04.2019
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Staff Member

McDonald's Restaurant
Bulls, MWT
12.2016 - 12.2017
    • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Established positive relationships with customers and other staff members.
    • Responded sensitively and competently to service customers with diverse cultural backgrounds.

Staff Member

McDonald's Restaurant
Albany, AUK
09.2013 - 08.2014
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
    • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
    • Followed food safety and sanitation guidelines at all times.

Casual Kitchen Hand

Ohau Cafe
Ohau, MWT
03.2012 - 04.2012
    • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
    • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

Waitress /Kitchen Hand

Thai Country Chef
Levin, MWT
01.2012 - 03.2012
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Level 3 Certificate - Business Administration And Technology

UCOL
Palmerston North, MWT
06.2022 - 03.2023

Level 4 Certificate - Food And Beverages

Service IQ
Auckland, AUK
01.2019 - 01.2019

Workplace Safety Certificate -

McDonald's
Auckland, AUK
08.2019 - 08.2019

Leading The Shift Certificate -

McDonald's
Auckland, AUK
08.2019 - 08.2019

Leading Hospitality -

McDonald's
Auckland, AUK
06.2019 - 06.2019

National Certificate in Hospitality Level 2 -

Service IQ
Online
01.2014 - 01.2014
Ramiza Ali