Ramkrishna Jani

• Take the leadership over an ICT services engineers’ team of 10 in a fast-paced Agile environment, ensuring efficient project delivery and adherence to quality standards
• Mentoring, Leading and Managing the team and to see its functions to ensure optimal service delivery
• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary
• Coordinate project activities, including task management and assignment, resource allocation and progress tracking to meet project deadlines and objectives
• Take ownership over the tasks and incidents, reach out to the related parties, find the root cause, and apply the preventive measures to meet SLAs
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for Team performance, meeting customer expectations, and driving future demand
• Conducting regular one-on-one meetings and team gatherings to ensure constant support and engagement
• Setting clear team goals, operation, procedures, and documents for the new projects/BAUs, tasks, and process improvisation
• Assigning, follow-up and investigate tasks and issues with team members and their BAUs
• Bringing the innovative solutions than conventional thinking in the team.

• LAN, VLAN, WAN, WLAN, Switching, Routing, Configuring Switches/Routers/modems
• Championed end-user adoption of collaboration tools improving communication between departments effectively assisting on-time completion of projects.
• Collaborated with cross-functional teams to design and deploy innovative IT solutions that supported business objectives.
• Configuration: Switches, Router, Modem, Firewall (Cisco, Fortigate, Huawei), MS Server 2020,2019,2012 MS Server: AD, DNS, DHCP, WDS, MDT, WSIM, GPO, RDS, roles and features
• Create, Customize & Deploy: Windows Image: Windows 7, 8, 8.1.10 through Win Server
• Install, Migrate, Troubleshoot, And Manage: Windows Workstation, Server, and PC
• Load configuration of ICT equipment to project & customer specifications
• Fault find, diagnose, and repair ICT equipment or pre- configured project work as required according to manufacturer, customer, or company specifications
• Develop and systematize processes to deliver customer required outcomes, including
• Load configuration onto ICT equipment as required for stocking
• Perform post build QA on project work as required
• Provide backup and support for Spark provisioning team
• Refurbish, decommission, and test stock as required.

Take responsibility over small business to achieve daily needs.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and co-workers.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.