Ram Krishna Nathan
New Zealand
Summary
Seasoned Store Manager with 16 years of experience specializing in the management of large retail supermarkets. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
32
32
years of professional experience
Work History
Production Team Leader
Riverlea Group Ltd
01.2016 - Current
- Enhanced production efficiency by streamlining processes and implementing workflow improvements.
- Reduced waste and increased profitability through effective inventory management and quality control measures.
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Developed strong working relationships with suppliers, ensuring timely delivery of materials for uninterrupted production flow.
- Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
Retail Store Manager
Food For Less Supermarket
04.2013 - 12.2015
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Established positive relationships with vendors, negotiated favourable terms, and ensured timely delivery of merchandise orders.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed all aspects of budgeting for the retail location including labor costs, expense control, and revenue tracking.
Retail Store Manager
R B Patel Group Ltd
01.2008 - 12.2012
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Ensured consistent brand messaging across all aspects of the retail experience from signage placement to employee uniforms.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favourable terms for payments or discounts on bulk purchases.
- Spearheaded community outreach events and partnership organizations to raise brand awareness and foster positive relationships within the local area.
Assistant Store Manager
R B Patel Group Ltd
01.2001 - 12.2007
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Preparing wholesale budgets in consultation with the upper level of management.
Purchasing Manager
Rajendra Prasad Foodtown Ltd
01.1995 - 12.2000
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Managed supplier relationships to ensure timely delivery of products and services.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
Retail Stock Clerk
Rajendra Prasad Foodtown Ltd
01.1992 - 12.1994
- Enhanced customer satisfaction by efficiently organizing and stocking merchandise on shelves.
- Streamlined inventory management through accurate record-keeping and timely product replenishment.
- Implemented visual merchandising strategies to improve store appearance and attract customers.
- Reduced product losses by diligently monitoring stock levels and promptly addressing discrepancies.
Education
High School Diploma -
Tilak High School
Lautoka, Fiji11.1989
Skills
- Quality Assurance Controls
- Incidents management
- Continuous improvements
- Work Scheduling
- Punctual and Dependable
- Problem-Solving
- Retail Operations
- Cost Control
- Decision-Making
- Customer Service
- Fast Learner and Easily Coachable
- Personnel Management
Timeline
Production Team Leader
Riverlea Group Ltd
01.2016 - Current
Retail Store Manager
Food For Less Supermarket
04.2013 - 12.2015
Retail Store Manager
R B Patel Group Ltd
01.2008 - 12.2012
Assistant Store Manager
R B Patel Group Ltd
01.2001 - 12.2007
Purchasing Manager
Rajendra Prasad Foodtown Ltd
01.1995 - 12.2000
Retail Stock Clerk
Rajendra Prasad Foodtown Ltd
01.1992 - 12.1994
High School Diploma -
Tilak High School
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