RAMNEEK SINGH
Papakura,Auckland
Summary
- Focused on improving client lives through high-quality support
- Proficient in life, financial and social skills.
- Hardworking and passionate job seeker
- Strong organizational skills and ready to help team achieve company goals.
- Utilizes variety of resources to identify unique needs to assist vulnerable residents.
- Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Worker/ Care Giver
Geneva Healthcare
04.2022 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients.
- Created, prepared, and delivered reports to various departments.
Static Guard
First Security MIQ
07.2021 - 05.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
In Store and Delivery Assistant
Dominos Pizza
04.2021 - 07.2021
- In store pizza preparations and completing deliveries on time to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
Care Giver
Ultimate Care Group
05.2021 - 06.2021
- Assisted with daily living activities and rest home chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
Sr Practitioner Band 4
Concentrix India Ltd Sprint Telecom
12.2016 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Promoted available products and services to customers during service, account management, and order calls.
Process Developer
Genpact Ind Ltd
02.2016 - 09.2016
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Subject Matter Specialist
Teleperformance Ind Ltd
05.2011 - 03.2015
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
Assistant Manager Customer Care
Teleperformance Ind Ltd
03.2006 - 11.2008
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Implemented training programs to maximise team member development and potential.
Education
Diploma Level 7 - Diploma in Community Health Care And Support
NZSE College
Hamilton, NZ03.2023
BBA - Accounting And Business Management
National Institute Of Management Solutions
New Delhi India12.2009
Skills
- Time Management
- Household Management
- Verbal and Written Communication Skills
- Multitasking and Organization
- Strong Ethics
- People Management
- Problem Identification
Certification
Medicine Competency from My Skills. Administering prescribed medicines to residents.
First Aid Training from NZSE college Hamilton
References
Ivo Pardillo
Team Leader
Geneva Health Care
0210309661
Ursulla Lennane
Geneva Health Care
0221974872
Mahreen Baloch
Tutor NZSE
0274591909
Sonia
Geneva Health Care
02041950667
Timeline
Support Worker/ Care Giver
Geneva Healthcare
04.2022 - 08.2023
Static Guard
First Security MIQ
07.2021 - 05.2022
Care Giver
Ultimate Care Group
05.2021 - 06.2021
In Store and Delivery Assistant
Dominos Pizza
04.2021 - 07.2021
Sr Practitioner Band 4
Concentrix India Ltd Sprint Telecom
12.2016 - 12.2019
Process Developer
Genpact Ind Ltd
02.2016 - 09.2016
Subject Matter Specialist
Teleperformance Ind Ltd
05.2011 - 03.2015
Assistant Manager Customer Care
Teleperformance Ind Ltd
03.2006 - 11.2008
Diploma Level 7 - Diploma in Community Health Care And Support
NZSE College
BBA - Accounting And Business Management
National Institute Of Management Solutions
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