HAYDEE ALVAREZ TELA
14 Swainston Road PSaint Johns,Newzealand
Summary
With my past working experience i am looking forward for a challenging career opportunity where my related experiences can be utilized,applied and be part of progressive and high dynamic perfoming organization and be able to share my skills and abilities in promoting excellence and quality service
Overview
6
6
years of professional experience
Work History
WAITRESS/BARTENDER
RUSTY PELICAN TAVERN 2007 LIMITED
04.2023 - Current
- Setting and arranging tables, greetings customer and presenting them with menus and beverage list
- Taking orders
- Collecting payments for sales and operating point sales machines and cash register
- Serving food and beverages
- Prepared cocktails, mocktails and other drinks following recipe standards and customer preferences
- Maintained a clean and organized bar area as well as high level of sanitation and safety
CUSTOMER RELATION OFFICER
TOYOTA TUGUEGARAO CITY PHILIPPINES
07.2021 - 03.2022
- Addressing customers concern
- Resolving customer complaints quickly and effectively
- Building and maintaining customer relationship
- Respond to internet customer inquiries
FRONT DESK CLERK OFFICER
COCOON TRAVELERS INN
06.2019 - 06.2021
- Kept records of room availability for incoming reservations and updated information into computer
- Computed customer bill, collected payment in form of cash voucher debit and credit cards gave receipts and accurate change of guests
- Creates housekeeping assignments, distribute keys to housekeeper and collected at the end of the shift
- Handled guest complaints in polite and professional manner according to company policy
- Answered customer inquiries
Education
Bachelor of Science - Hospitality industry Management
CAGAYAN STATE UNIVERSITY ANDREWS
Tuguegarao City01.2019
Skills
- Computer literate
- Good interpersonal communication skills
- Fast learner
- Committed to ongoing learning and career development
- Customer handling skills
Awards
- Food and Beverage Service NCII, Tuguegarao City, 02/19/19
- Best in Hotel OJT, Cagayan State University, 05/19/19
- Campus Internship Award, Cagayan State University, 06/04/19
- TSA 21 Quality Complaint Handling Training, Toyota Motor Philippines Corp., 09/28/22
- Online Basic Customer Relations Officers Training, Toyota Motor Philippines Corp., 05/16/19 - 05/20/19
- Omotenashi Approach in the New Normal, Toyota Motor Philippines Corp., 09/11/21
- Leadership Seminar, Cagayan State University, 11/16/18
Languages
English
Full Professional
Timeline
WAITRESS/BARTENDER
RUSTY PELICAN TAVERN 2007 LIMITED
04.2023 - Current
CUSTOMER RELATION OFFICER
TOYOTA TUGUEGARAO CITY PHILIPPINES
07.2021 - 03.2022
FRONT DESK CLERK OFFICER
COCOON TRAVELERS INN
06.2019 - 06.2021
Bachelor of Science - Hospitality industry Management
CAGAYAN STATE UNIVERSITY ANDREWS
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