Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ramona Ama

Flatbush,New Zealand

Summary

I am a determined individual with a strong desire to continuously learn new skills and take on challenges. Passionate about socialising with diverse cultures and collaborating with like-minded individuals. I also have excellent communication and multitasking abilities that is eager to contribute to the company and community. I’m excited to advance my career within your organisation and excel in the available role provided.

Overview

8
8
years of professional experience

Work History

Ward Clerk Admin

ADHB Te Whatu Ora
01.2022 - Current
  • My current role is based as a ward clerk in ADHB Te Whatu Ora hospital for Cardiothoracic Intensive Care.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered multi-line phone systems to manage incoming and outgoing calls for our busy CVICU department.

Check in Agent/ Gate Assist Officer/ Gate Agent Officer

Swissport Jetstar / Virgin Australia
01.2019 - 04.2022
  • My work role involves me to analyse Dangerous Goods questions that are strictly required before checking in any passengers and helping to assist.
  • This role also includes computer and administration tasks that’s needed for check in or charging passengers along with operations for flights.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
  • Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.

Tour Host

Fullers 360
01.2019 - 12.2019
  • I worked as a tour Host for Fullers360 located within Waiheke Island for the Hop on Hop off bus tour.
  • My work role is to outline the basic health and safety rules throughout the tour as well as giving passengers facts, history and what to expect throughout the tour and island.
  • My role also requires cash handling, electronic transactions as well as accurately scanning tickets of passengers to board the bus.

Crew Member

Dunkin Donuts
01.2017 - 12.2017
  • I worked as a crew member for all three Auckland Airport branches.
  • I was required to set-up and display product, provide excellent customer service to all Dunkin Donuts customers and handle cash, electronic transactions quickly and accurately.
  • I was also required to solely operate the Domestic Airport branch when rostered there.

Education

New Zealand Diploma - Tourism & Travel Level 5

New Zealand School of Tourism
Auckland
01.2018

Skills

  • Strong organisation
  • Data entry
  • Task delegation
  • Healthcare experience
  • Reception management
  • Customer service

References

Huimin Wen - CVICU Ward Manager

Phone - +64 21 938 073

Email - HuiminW@adhb.govt.nz


Bettina Adriano - Auckland Swissport Trainer

Phone - +64 21 081 79272

Email - bettinaadriano@yahoo.com

Timeline

Ward Clerk Admin

ADHB Te Whatu Ora
01.2022 - Current

Check in Agent/ Gate Assist Officer/ Gate Agent Officer

Swissport Jetstar / Virgin Australia
01.2019 - 04.2022

Tour Host

Fullers 360
01.2019 - 12.2019

Crew Member

Dunkin Donuts
01.2017 - 12.2017

New Zealand Diploma - Tourism & Travel Level 5

New Zealand School of Tourism

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Ramona Ama