Ramona Lively-Masters
Christchurch
Summary
Results-oriented, reflective, and proactive undergraduate with diverse experience in leadership and customer interactions through sports, academics, and community service. Proven ability to thrive in fast-paced, team-oriented hospitality and retail environments, including waitressing and shopkeeping, demonstrating strong collaboration, enthusiasm, and exceptional service.
Overview
2
2
years of professional experience
Work History
Waitress
Le Cafe
Picton, Marlborough
12.2025 - 02.2026
- Handled cash transactions and processed payments efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Collaborated with team members to ensure smooth service flow during busy shifts.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Constant customer service.
Floor Staff Member
Lone Star
Masterton, Wellington
04.2024 - 09.2025
- Provided accurate and efficient table service, ensuring timely food and drink orders in fast-paced environment.
- Experience in bar service, including serving and selling alcohol.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Resolved customer complaints through effective communication and negotiation, enhancing customer satisfaction.
- Completed cleaning and closing duties, such as floors, and service stations.
Shop Assistant
Top 10 Holiday Park
Ohope, Bay of Plenty
12.2023 - 02.2024
- Consistent, enthusiastic customer service.
- Operated tills during peak summer season, ensuring swift and accurate transaction processing.
- Organization of inventory, restocking, and store presentation.
- Worked collaboratively within a large team of coworkers across varying roles.
Education
Bachelor of Commerce -
University of Canterbury
ChristchurchSt Matthews Collegiate School
Masterton, WairarapaSkills
- Excellent communicator and listener
- Excellent literacy skills
- Solutions-based problem solver
- Mature, self-motivated, natural self-starter
- Honest, reliable, and enthusiastic team player
- Great personal organization, time management, and self-presentation
Community Service
- Assistant at local SPCA and Cranford Hospice shops for 3 years
- Residential community service at Orama camp on Great Barrier island
- Intermediate netball coach
- Work experience/volunteer at Central Hawkes Bay council
Extracurricular
- In process of achieving Gold level Duke of Edinburgh award
- Former club swimmer and A team netball player
- Piano player of Grade 4-5 music
Hobbies/Interests
- Tramping
- Traveling
- Surfing
- Reading
- Animal care
Timeline
Waitress
Le Cafe
12.2025 - 02.2026
Floor Staff Member
Lone Star
04.2024 - 09.2025
Shop Assistant
Top 10 Holiday Park
12.2023 - 02.2024
Bachelor of Commerce -
University of Canterbury
St Matthews Collegiate School