Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ramvir TUAR PAL

MANAGEMENT
QUEENSTOWN ,OTAGO

Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Performance-oriented Department Manager bringing over more than three years of experience in Hospitality Line settings. Enterprising and self-motivated with clear focus on strengthening operations and promoting business success. Good sales, organizational and project management abilities combined with strategic approach to meeting profit targets. Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. In-depth knowledge of Maxtel . Recognized for leading and guiding staff to meet common goals of establishment. Extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Business-driven individual with more than 3 years working as Department Manager for McDonalds organizations. Determined and experienced in creating effective strategies and coaching employees. Determined and responsible Department Manager with more than 3 years of success boosting efficiency and streamlining procedures for strict policy of McDonalds groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 3 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of PQC department. Adept individual with more than 3 years working as Manager. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

I Recently, achieved Department Manager Convention Awards 2021.

Overview

15
years of professional experience

Work History

Flying High Holdings LTD T/A McDonald's New Plymouth
New Plymouth City, New Plymouth

Department Manager
08.2017 - Current

Job overview

  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Managed overstocking, restocking and inventory control procedures during Admin shift.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Rotated merchandise and displays to feature new products and promotions.

McDonald's New Plymouth
NEW PLYMOUTH, Taranaki

Shift Manager
12.2013 - 08.2017

Job overview

Daily Job Responsibilities

  • Tracked receipts, employee hours and inventory movements
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Trained and mentored new employees to maximize team performance
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Kept employees operating productively and working on task to meet business and customer needs
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Coached crew members to optimize performance and motivate toward more efficient work

SK Brothers Ltd T/A Dairy Shop And Takeaway Shop
Waipukura , Hastings

Store Manager
12.2011 - 07.2012

Job overview

  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Approved regular payroll submissions for employees.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Oversaw and improved deliveries through proactive coordination of daily operations etc.

McDonald's Hastings Hawke's Bay
Hastings, HKB

Trainee Manager
03.2008 - 12.2011

Job overview

  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

Education

McDonald's Course
NZ

NZQA Hospitality Certificate Level 2 from Hospitality

McDonalds Course
New Zealand

McDonalds Course NZQA Hospitality Level 3 from Hospitality

McDonalds Course
NZ

McDonalds NZQA Hospitality Level 4 from Hospitality

McDonald's PQC Department Manager Course
New Zealand

McDonalds PQC Action Plan Completed from Hospitality

McDonald's RDM Course
NZ

McDonald's RDM Action Plan Completed from Hospitality

McDonald's PPM Department Manager Course
New Zealand

Some College (No Degree) from Hospitality

EIT
Taradale Napier Hawke's Bay

NZ Diploma in Business Office Administrations from Business Administration
11.2009

Skills

  • Team Leadership
  • Product and Service Sales
  • Strategic Planning
  • Policy and Procedure Adherence
  • Goals and Performance
  • Negotiation
  • Sales and marketing
  • Order management
  • Staff Management
  • Sales expertise

Timeline

Department Manager

Flying High Holdings LTD T/A McDonald's New Plymouth
08.2017 - Current

Shift Manager

McDonald's New Plymouth
12.2013 - 08.2017

Store Manager

SK Brothers Ltd T/A Dairy Shop And Takeaway Shop
12.2011 - 07.2012

Trainee Manager

McDonald's Hastings Hawke's Bay
03.2008 - 12.2011

McDonald's Course

NZQA Hospitality Certificate Level 2 from Hospitality

McDonalds Course

McDonalds Course NZQA Hospitality Level 3 from Hospitality

McDonalds Course

McDonalds NZQA Hospitality Level 4 from Hospitality

McDonald's PQC Department Manager Course

McDonalds PQC Action Plan Completed from Hospitality

McDonald's RDM Course

McDonald's RDM Action Plan Completed from Hospitality

McDonald's PPM Department Manager Course

Some College (No Degree) from Hospitality

EIT

NZ Diploma in Business Office Administrations from Business Administration
Ramvir TUAR PALMANAGEMENT