Hari Krishnamoorthy
Auckland,East Tamaki
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Applications Consultant
Health Alliance
04.2020 - Current
- Technical Lead for National Breast Screening Applications.
- Contributed to successful project completion by managing tasks efficiently while adhering to budget constraints and deadlines.
- Served as a subject matter expert on various client projects, contributing valuable insights and recommendations for application improvements.
- Collaborated with cross-functional teams to ensure seamless integration of applications into existing systems.
- Established strong relationships with clients through effective communication, fostering trust and long-term partnerships.
- Updated legacy systems with modern technologies improving overall system stability.
- Acted as the primary point of contact for support related to owned solutions and products.
- Analyzed issues to determine troubleshooting methods for prompt remediation.
- Documented faults and bugs for development teams to address in future updates.
- Handled high-priority incidents, making swift decisions to minimize impact.
- Performed second-in-command duties in the manager’s absence.
Application Support Analyst
Health Alliance
10.2016 - 03.2020
- Diagnosed and assessed user issues by utilizing test scripts, expertise, and targeted questioning.
- Collaborated with engineers across Health Alliance to expedite incident resolution.
- Partnered with internal and external software development teams on reported errors and bugs in new software releases, assisting in the deployment of fixes.
- Contributed to application upgrade and database migration projects.
- Developed and maintained effective client communications to ensure satisfaction.
- Conducted software application and disaster recovery testing to ensure business readiness following fail-overs.
- Supported implementation delivery by coordinating with clients and internal departments.
- Led daily scrum stand-ups and Agile sprint planning meetings.
- Performed second-in-command duties in the manager’s absence, overseeing day-to-day operations, including supervision and task delegation.
- Identified areas for improvement and recommended or implemented process enhancements.
- Documented operating procedures, changes, and business processes, sharing this knowledge with colleagues.
Service Desk/Field Engineer
Designertech
07.2015 - 10.2016
- Handled incoming IT issues from clients and internal staff professionally and courteously via phone and email.
- Configured hardware, devices, and software to set up employee workstations.
- Provided onsite desktop and application support at customer sites.
- Delivered application support for Designertech-developed applications.
- Monitored server backups daily to ensure successful completion.
- Conducted root cause analysis, troubleshooting and resolving server backup failures.
- Diagnosed and resolved software and hardware issues, as well as network problems.
- Managed faults from initial contact to resolution, proactively keeping customers informed of progress.
- Executed scheduled tasks for customers to maintain optimal system health.
- Applications and Platform used for support: ConnectWise, LabTech, Active Directory, Office 365, Windows Server 2008, 2008R2, 2012, SQL Server 2008, Symantec Backup Exec, Veeam Backup and Replication, Symantec Endpoint Protection Manager, Hyper-V and Fail Over Cluster manager.
Service Desk Analyst
Health Alliance
09.2013 - 07.2015
- Provide first level support to Auckland District Health Board staff
- Ensured maximum call resolution at the first point of contact over the phone.
- Responded to support requests from end users, patiently guiding them through basic troubleshooting tasks.
- Identified and escalated issues to appropriate resolver groups in a timely manner to meet SLA requirements
- Provisioned new user accounts, including network logins, mailboxes, and folder access, as specified in support tickets.
- Applications and Platform used for support: Cherwell, Activate, Active Directory, Remote Control Viewer, and Microsoft FrontPage.
Desktop Engineer
Fujitsu NZ
08.2012 - 09.2013
- Configured hardware, devices, and software to set up workstations for employees.
- Resolved incidents, service requests, and other BAU tasks assigned by the service desk within SLA-defined time frames.
- Diagnosed and replaced malfunctioning components to resolve hardware issues.
- Maintained accurate inventory records of installed desktop hardware and software components.
- Participated in projects for the maintenance and upgrade of workstations.
- Applications and Platform used for support: SCCM, Active Directory, Windows Server 2008 R2, Symantec Endpoint Security Manager.
Service Desk Analyst
Fujitsu NZ
10.2010 - 08.2012
- Provide first level IT support to Qantas airline users (globally) over the phone and email
- Engaged end users and answered questions via email and phone
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Support includes but not limited to Desktops, Laptops and Printers
- Applications and Platform used for support: Citrix, Lotus Notes, CA TSD (Ticketing Tool), Windows Vista, Windows XP and Exchange 2003.
L1-Technical Support Associate
Dell International Services
11.2007 - 07.2010
- Investigated and resolved hardware and software issues for Dell customers.
- Demonstrated strong technical problem-solving abilities to effectively resolve issues.
- Attended technical conferences and seminars to stay updated on new Dell product developments.
- Accepted increasing responsibilities, showcasing flexibility and a quick learning ability.
- Developed excellent communication and interpersonal skills in collaborating with co-workers.
Education
Graduate Diploma Level 7 - International Business Management
Auckland Wise Institute Auckland
Auckland, NZ01-2010
Bachelor of Commerce -
Delhi University
New Delhi01-2005
Skills
- Customer Focused
- Strong troubleshooting skills
- Project management
- Scrum framework and Agile methodologies
- Team building
- Leadership
- Flexible and Adaptable
- Self-motivated professional
- Good listening skills
Certification
Completed Kepner-Tregoe Problem Management Training.
ITIL Foundation Certified in IT Service Management.
Microsoft Certified in Installing and Configuring Windows Server 2012.
Microsoft Certified in Querying Microsoft SQL Server and Administering Microsoft SQL Server 2012.
Additional Information
- ACCOMPLISHMENTS , Designertech Values award winner for April/May 2016. Promoted to perform Field Engineer/Systems Engineer role after 8 months into the Service Desk role at Designertech. Won Fujitsu star award in recognition of being genuine and an asset to Qantas Service Desk. Won an award at Dell for receiving the most number of customer satisfaction surveys. Hari Krishnamoorthy
Timeline
Technical Applications Consultant
Health Alliance
04.2020 - Current
Application Support Analyst
Health Alliance
10.2016 - 03.2020
Service Desk/Field Engineer
Designertech
07.2015 - 10.2016
Service Desk Analyst
Health Alliance
09.2013 - 07.2015
Desktop Engineer
Fujitsu NZ
08.2012 - 09.2013
Service Desk Analyst
Fujitsu NZ
10.2010 - 08.2012
L1-Technical Support Associate
Dell International Services
11.2007 - 07.2010
Completed Kepner-Tregoe Problem Management Training.
ITIL Foundation Certified in IT Service Management.
Microsoft Certified in Installing and Configuring Windows Server 2012.
Microsoft Certified in Querying Microsoft SQL Server and Administering Microsoft SQL Server 2012.
Graduate Diploma Level 7 - International Business Management
Auckland Wise Institute Auckland
Bachelor of Commerce -
Delhi University
Similar Profiles
William DaltonWilliam Dalton
Customer Service Representative at Health AllianceCustomer Service Representative at Health Alliance
Erika WestErika West
Utilization Management Nurse at Health AllianceUtilization Management Nurse at Health Alliance
Logan LongLogan Long
Insurance Analyst at Health AllianceInsurance Analyst at Health Alliance