Ranasinghe Hiranthi
AUCKLAND CBD,AUK
Summary
Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel. Insightful professional in financial security and fraud prevention, known for completing investigations with high productivity and efficiency. Skilled in data analysis, forensic accounting, and regulatory compliance to identify discrepancies and mitigate risks. Possess strong analytical thinking, problem-solving abilities, and communication skills that foster collaboration across teams to safeguard assets and ensure integrity in financial transactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Controller
SuperShuttle LTD
AUCKLAND CBD, Auckland
08.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Managed driver rerouting for timely solutions.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Analyzed operational data to identify trends and areas for improvement.
- Processed transportation orders and entered data accurately into the dispatch system.
- Provided customers contacting call center with exceptional service and support.
- Effectively resolved complaints by working closely with customers.
Senior Fraud Investigator
HSBC
Sri Lanka , Colombo
03.2022 - 07.2023
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Tracked progress on open cases by regularly updating case files with latest information.
- Coordinated with external law enforcement agencies when necessary during complex investigations.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
Client Servicing and Screening Officer
HSBC
Sri Lanka , Colombo
09.2015 - 03.2022
- Effectively manage the pre-processing and screening of Corporate and Personal Banking International payments for HSBC Sri Lanka to ensure compliance with international banking practices and regulations, local guidelines issued by the Central Bank of SriLanka, Department of Foreign Exchange, and Directions issued by the Department of Inland Revenue.
- Evaluated documentation related to international payments for accuracy and completeness.
- Coordinated wire transfers between banks when necessary for international payments.
- Acted as a liaison between the company and external banks when dealing with international payments issues.
- Investigated issues related to international payments, billing errors and shipping delays.
- Processed international payments for shipments using various payment methods such as letters of credit and wire transfers.
- Processed domestic and international payments for customers in a timely manner, according to established policies and procedures.
Customer Service Representative
HSBC
Sri Lanka , Colombo
11.2007 - 09.2015
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
Team Leader
Standard Chartered Bank
Sri Lanka , Colombo
05.2006 - 10.2007
- Motivated team members through recognition programs and performance-based incentives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review sales updates, discuss issues, and brainstorm solutions.
- Mentored team members to succeed and advance within department and company.
Education
MBA - Applied Management
Eastern Institute of Technology
Auckland, NZ12-2024
MBA - Business
Cardiff Metropolitan University
UK03-2014
Business & HR
Pearson
UK12-2012
Skills
- Processing payments
- Operational efficiency
- Risk management
- Logistics management
- Internal control management
- GAAP compliance
- Corporate finance
- Cost reduction
Certification
- ICA Certificate in Anti Money Laundering and Sanctions Compliance - 2015
Languages
English
Professional
Sinhala
Professional
References
References available upon request.
Timeline
Operations Controller
SuperShuttle LTD
08.2023 - Current
Senior Fraud Investigator
HSBC
03.2022 - 07.2023
Client Servicing and Screening Officer
HSBC
09.2015 - 03.2022
Customer Service Representative
HSBC
11.2007 - 09.2015
Team Leader
Standard Chartered Bank
05.2006 - 10.2007
MBA - Applied Management
Eastern Institute of Technology
MBA - Business
Cardiff Metropolitan University
Business & HR
Pearson
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