Ranbir (Ruby) Kaur

Personal Statement: I have completed a Graduate Diploma in Business Management Level 7 from Linguis International College, Auckland, New Zealand. I am seeking an Customer Service related position and can identify people’s needs quickly and can suggest suitable products and services that can satisfy their wants. I speak fluent English with soft accent and can deal with a wide range of people regardless of their background or culture. ___________________________________________________________________________________________ Highlights of Relevant Strengths: Excellent organisational skills and process-driven approach to achieve desired outcomes Over 5 years sound customer service experience in retail and hospitality industry Excellent communication skills and telephone manner The ability to remain calm and objective in difficult situations Flexible in completing multiple tasks simultaneously and can demonstrate strong interpersonal skills Well-groomed to suit the role and the job at hand from front office management to outdoor catering A passion for technology and a customer-centric attitude. Motivated by setting and achieving/exceeding goals. A good team player and can think quickly on own feet.

Key Attributes: The ability to change my communication style to meet the needs of the customer The ability to analyze situations and propose the most desirable products or services and can create opportunities to sell new products or services I am Highly organised and can meet deadlines and set targets I am able to handle complaints and unpleasant customers without taking it personally Ability to treat people as unique individuals and with respect under all circumstances Well-developed computer literacy skills within a Microsoft Office environment Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.