Ranger Erot

Developed and implemented product marketing strategies in collaboration with cross-functional teams to achieve financial objectives.

• Organised and updated SharePoint product library, ensuring timely availability of essential product information for effective sales and marketing materials.
• Created a comprehensive product launch campaign framework utilised as a template for effective product rollouts.
• Analysed product offerings and streamlined portfolio, achieving a 20% reduction of inventory compared to the previous year.
• Analysed market trends and established a pricing strategy for new and second-hand equipment, driving increased competitiveness for Fujifilm offerings.

Oversaw the technical training and development of a nationwide 100-plus fleet of service engineers and partner representatives, ensuring alignment with industry standards.

• Developed and implemented comprehensive training modules to support the professional development of engineers, focusing on strategic career building.
• Designed and executed training programs that significantly improved engineering services team performance and resource efficiency, achieving 85% utilisation of resources.
• Contributed to leadership team efforts in creating a resource planning matrix to enhance operational efficiency and meet financial goals.
• Collaborated with leadership team and service managers to formulate and assess key performance indicators (KPIs) for achieving company objectives.
• Implemented automated workflows for back-office tasks, leveraging Microsoft tools and PowerApps.
• Developed the asset recovery and T&M charging, resulting in significant annual revenue contributions of around $800k.

Facilitated comprehensive training programs to enhance technical skills and remote support capabilities within Asia and Oceania subsidiaries.

• Designed and implemented triage handbook, improving remote troubleshooting capabilities for support teams.
• Conducted comprehensive triage training sessions that strengthened support teams' capabilities, resulting in 20-30% remote resolution rate of hardware issues.
• Designed and facilitated a train-the-trainer program, ensuring effective knowledge transfer and capability enhancement for the local training teams.

Delivered post-sales support to graphics and production customers, ensuring effective installation, maintenance and refurbishments of Fujifilm graphics and production equipment.

Delivered comprehensive post-sales support to commercial and government clients, overseeing refurbishment, installation, and maintenance of Fujifilm office equipment.

Delivered comprehensive maintenance and refurbishment services for printers and multifunction devices to ensure optimal operational performance.

Led a team delivering onsite customer support for diverse office equipment brands, including HP, Lexmark, Toshiba, and Fellowes.

Delivered onsite and in-house support for Toshiba copiers, fax systems, and multifunction printers.