Rangiamoa Kipa
Onehunga,Auckland
Summary
Dedicated and Committed Customer Service Specialist, with years in building client relations, a skilled organised planner. Who can manage multiple tasks, and diligently maintains a positive working relationship with other staff members.
Overview
16
16
years of professional experience
Work History
Stock Coordinator
Smith & Caughey's
04.2023 - Current
- Increased stock accuracy by conducting regular inventory audits and updating records accordingly.
- Prevented excess stock buildup by monitoring slow-moving items closely, and recommending price reductions or promotional strategies when necessary.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Aramex couriers
08.2021 - 12.2022
- Respond to key customer account queries in a professional and timely manner Establish a stable working relationship with key accounts
- Process all requests received from offshore agents in a timely fashion
- Cash Sale requests and Freight Forward / Returns requests; Ensure timely and professional handling of all Online System Requests (Internal and external) including Online Enquiries, Online Freight Forwards, Pickup Dashboard, and Returns & Ensure timely and professional handling of all incoming customer escalations from the offshore team
- By telephone or email consistent with Aramex standards and policies
- Monitor the Pickup Dashboard of all customer pick-up requests to ensure all are dispatched to the appropriate Courier Franchisee using the Ivy-R Dispatch Gate System or WEB FMS
- Provide weekly reporting to the Head of Customer Service in relation to set KPIs.'
Office Assistant
Kids World
06.2021 - 08.2021
- Referee checks /police vetting and application process of staff members
- Compiles health and safety files for the general operation of our 11 childcare Centres
- Purchases office supplies
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Call Centre Operator
Fly buys
02.2021 - 06.2021
- Launching new Fly buys campaign, educating customers of new loyalty system, redeeming new world gift cards and points, through an online rewards system
- Assisting customers Fly buys enquiries
- Amending and making changes and updating contact details
- Completed staff training.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Centre Operator
Fly buys
10.2020 - 12.2020
- Fly buys campaign, redeeming new world gift cards and points, through online rewards system
- Assisting customers fly buys enquiries
- Amending and making changes and updating contact details
- Completed staff training.
Warehouse Assistant
Hugo Boss
07.2015 - 09.2016
- Served as a Warehouse Clerk experience assisting in daily warehouse functions, receiving, order preparation
- Stock location
- Preparation and receipt of documentation including consulting with suppliers
- Assisted in Periodic stock take, Use of RF scanners, and warehouse equipment
- Experienced in organizing the placement of products in the warehouse to increase efficiency
- Organized and maintained a clean and safe warehouse environment.
Warehouse Assistant
Country Road
01.2015 - 07.2015
- Assisted in the operation of General Warehouse duties
- Manual Picking orders, Picking slips, High attention to detail, match invoices con notes for packing and dispatch for pickup of driver.
Call Centre Agent
FLY BUYS
06.2014 - 01.2015
- First point of contact for Inbound loyalty reward card holders
- High volume call Centre working under pressure
- Whilst handling various calls regarding points redemptions, consulting with other departments’ ETA on product delays updating info, and resolving complaints regarding deliveries faults and warranties, completing administration duties in a timely manner adherence and wrap time.
Store Manager
MENA
05.2011 - 12.2013
- Held key holder position for resorts wear clothing
- Executed sales, rearranged merchandise displays, operated point of sales system, restocked retail space, provided customers on product knowledge up selling and styling techniques, provided exceptional customer service building rapport with customers for repeat sales and purchases.
Call Centre Agent
SALMAT Temping Agency
01.2009 - 01.2011
- WATERCARE SERVICES: Sets up direct debits payments arrears troubleshoots water issues, maintains addresses billing accounts inquiries, and Supports billing team
- Updates customer records and maintains customer confidentiality
- BIG W INBOUND: Responds to customer inquiry calls quickly assisting consumer needs and problems regarding late orders
- Demonstrating great listening skills sound judgment and empathy with angry customers
- Experience in complaints resolution
- Researched late orders and shipments of more than 80 calls per day
- EARTHQUAKE COMMISSION: Lodged consumer claims for damaged homes and contents insurance matters
- Demonstrated great rapport empathy and listening for the family
- TAX DEPARTMENT INBOUND: Upholding professional company code of conduct and updating personal records
- Managed financial information bank accounts and processed refunds
- Managing a busy switchboard regarding tax inquiries.
OFFICE ADMINISTRATOR
Auckland Community Print
01.2008 - 01.2009
- As an Administrative Assistant, I used my proficiency and expertise in office administration to provide advanced-level administrative support to the operations department working alongside the site manager, sales team, and office staff
- Maintains reception area and sets up meetings
- Processing invoices and production reports
- Inputs production data accurately for invoicing and accounts general, Manages switchboard
- Sets rosters for casual staff
- Daily operation of reception duties
- Internal contacts and payroll duties.
- Defined clear targets and objectives and communicated to other team members.
Education
Fashion And Pattern Making
DAS Training
Auckland, NZ2009
Skills
- Processing customer-initiated complaints, billing inquiries, and service requests in a fast-paced, multi-tasking environment with continually changing priorities, while meeting and/or exceeding deadlines, goals, and expectations
- Proficient and comfortable working in fast-paced, high-stress environments with a long history of always meeting short deadlines
- Enthusiastic customer service representative -Customer-focused Retail Sales Associate -Personable and responsible cashier with years of experience in retail and customer service
- Strong organisational skills, problem solver, developed listening skills, an adaptive person with a wide range of practical skills, daily invoicing, data entry, billing, telephone, and typing skills
- Exceptional listener and communicator who effectively conveys information, proven relationship-builder with excellent people skills, resourceful collaborator who excels at building trusting relationships with customers and colleagues, and ability to build rapport with a diverse workforce
- Works well with others, effective while working independently, diligent worker, attention to detail, troubleshooting, dependable, and quick learner
References
Can be supplied on request
Timeline
Stock Coordinator
Smith & Caughey's
04.2023 - Current
Customer Service Representative
Aramex couriers
08.2021 - 12.2022
Office Assistant
Kids World
06.2021 - 08.2021
Call Centre Operator
Fly buys
02.2021 - 06.2021
Call Centre Operator
Fly buys
10.2020 - 12.2020
Warehouse Assistant
Hugo Boss
07.2015 - 09.2016
Warehouse Assistant
Country Road
01.2015 - 07.2015
Call Centre Agent
FLY BUYS
06.2014 - 01.2015
Store Manager
MENA
05.2011 - 12.2013
Call Centre Agent
SALMAT Temping Agency
01.2009 - 01.2011
OFFICE ADMINISTRATOR
Auckland Community Print
01.2008 - 01.2009
Fashion And Pattern Making
DAS Training
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