Rangihuna Spooner
Auckland,New Zealand
Summary
I am an extremely motivated and skilled IT Expert who is committed to troubleshooting in Network Management. I have a solid history in IT support and Virtual Reality Development. I'm dedicated to utilizing technical proficiency to deliver exceptional results for consumers. I passionately desire to actively contribute to a dynamic organization and bring about positive change in the field of Information Technology
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Services Technician
SkyCity Entertainment Group
08.2024 - Current
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
Security Analyst
SkyCity Entertainment Group
08.2023 - 08.2024
- Provided training sessions on cyber-security topics to end users and IT staff members.
- Provided technical support on security related issues and assisted users in resolving them.
- Trained staff on best practices for information security awareness.
Internship
Nippon Telegraph and Telephone
Melbourne
03.2022 - 11.2023
- Set up network infrastructure for a Private Hospital in Melbourne
- Collaborated with team members to ensure smooth network operations
- Gained hands-on experience in network configuration and troubleshooting
Remote Technician
Tiaki Global
Auckland
01.2022 - 03.2023
- Resolved IT support tickets and provided technical assistance to schools in Auckland
- Created knowledge base articles to enhance problem-solving efficiency
- Assisted with troubleshooting hardware and software issue
Internship
Jean Swainson Foundation
Auckland
01.2022 - 12.2022
- Developed Virtual Reality Environments, including Fire Fighter Buildings, Marae, Papa Kainga, Construction buildings.
- Created and edited CAD documents
- Demonstrated creativity and attention to detail in designing Immersive Virtual Experiences
Education
Cloud Security Micro-credential -
Unitec Institute of Technology
Auckland08.2023
NCEA Level 3 -
Te Kura Kaupapa M ori O Hoani Waititi Marae
12.2019
Study and Career Preparation -
Unitec Institute of Technology
Auckland12.2019
Skills
- Review and diagnosis of tickets
- General administration skills
- Active Directory
- Office 365
- Google services
- Network administration
- Network configuration
- IT Support Services
- Windows Workloads
- Cloud systems
- Remote customer support
- Microsoft Office
- Database applications
Certification
- AZ-900 Microsoft Azure Fundamentals, 03/01/22
- AZ-104 Microsoft Azure Administrator, 05/01/23
- CompTIA A+, 11/01/23
Languages
- Te Reo Māori
- English
Languages
English
Full Professional
Maori
Native/ Bilingual
Timeline
Field Services Technician
SkyCity Entertainment Group
08.2024 - Current
Security Analyst
SkyCity Entertainment Group
08.2023 - 08.2024
Internship
Nippon Telegraph and Telephone
03.2022 - 11.2023
Remote Technician
Tiaki Global
01.2022 - 03.2023
Internship
Jean Swainson Foundation
01.2022 - 12.2022
Cloud Security Micro-credential -
Unitec Institute of Technology
NCEA Level 3 -
Te Kura Kaupapa M ori O Hoani Waititi Marae
Study and Career Preparation -
Unitec Institute of Technology
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