Rangirua Togiatomai
Dunedin,OTA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated to maintaining full stocks of clean dishes and utensils to meet expected customer needs. Safety- and team-oriented with organized and efficient approach to handling simultaneous tasks. Seek challenging new role with opportunity to advance in fast-paced kitchen environment. Customer Service Representative bringing top-notch skills in oral and written communication and active listening. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build trust and loyalty.
Overview
3
3
years of professional experience
Work History
Security
Platform 4 Group
02.2023 - 07.2023
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
Waitress Trainee
Fortuna (sky City)
08.2022 - 11.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers.
Steward
Park Hyatt Hotel
08.2022 - 10.2022
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
Checkout Operator
Pak'n'Save
01.2021 - 01.2021
- Employment Type: VOLUNTARY
- Restocking shelves with stock
- Cleaning duties
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Lifted up 25kgs at once and used forklift to move heavier loads.
Customer Service Trainee
Habitat
01.2020 - 01.2020
- Employment Type: CASUAL
- Store Set-up
- Organising Clothes and Stock
- Delivered exceptional customer service to every customer by leveraging knowledge of products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Basic Work Skills -
Quality Education Services
Customer Service Skills -
Sisters United NZ
Financial Literacy -
Sisters United NZ
Mental Wellbeing & Self-care -
Sisters United NZ
New Zealand Certificate Level 3 - Beauty Therapy
Otago Polytechnic
Dunedin, NZ06.2023
New Zealand Certificate Level 1 - Carpentry
Quality Education Services
Auckland, NZ01.2022
New Zealand Certificate - Early Childhood Education
Quality Education Services
Auckland, NZ01.2021
NCEA Level 1 & 2 - Digital Communications And Media
Quality Education Services
Auckland, NZ01.2020
Skills
- Reliability
- Time Management
- Creativity
- Sense of Humour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- System Hardening
- Application Security
- Two-Factor Authentication
- Disaster Recovery Planning
- Safety and Security Procedures
Availability
Flexible to work from the afternoon to the morning, available to start immediately
References
- SAUMALU KALI, Sisters United NZ | Program Manager, 021 298 1563, saumalu@sistersunited.co.nz
- THERESA YOUNG, QES | Tutor, teresan@qes.org.nz
Timeline
Security
Platform 4 Group
02.2023 - 07.2023
Waitress Trainee
Fortuna (sky City)
08.2022 - 11.2022
Steward
Park Hyatt Hotel
08.2022 - 10.2022
Checkout Operator
Pak'n'Save
01.2021 - 01.2021
Customer Service Trainee
Habitat
01.2020 - 01.2020
Basic Work Skills -
Quality Education Services
Customer Service Skills -
Sisters United NZ
Financial Literacy -
Sisters United NZ
Mental Wellbeing & Self-care -
Sisters United NZ
New Zealand Certificate Level 3 - Beauty Therapy
Otago Polytechnic
New Zealand Certificate Level 1 - Carpentry
Quality Education Services
New Zealand Certificate - Early Childhood Education
Quality Education Services
NCEA Level 1 & 2 - Digital Communications And Media
Quality Education Services
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