Rangitaua Hunia
Hamilton,New Zealand
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and organisational reputation. Effective and adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Rep
Work & Income, MSD
Hamilton
03.2020 - Current
- General CSR and Housing CSR
- Comprehensive support combining both outbound and inbound phone calls
- Address client’s specific needs by listening, answer questions, and resolve issues
- Communicate effectively while adapting policy and within the guidelines provided in HIYA, DOOGLE, MAP, and on the Work and Income WEBSITE
- Update and manage client information on MSD systems, CMS records, and SWIFTT
- Keep up to date with service products and subject matter
- Can see the bigger picture regarding the client’s circumstances
- Offer employment and training opportunities
- Escalate phone calls when needed
- Effective in deescalating dissatisfied clients and providing options
Franchise Owner
ONCORE Property Maintenance & Repairs
Waikato
03.2020 - 03.2023
- Initiated due diligence and feasibility study
- Managed and operated a Home maintenance Franchise in the Waikato
- Developed skills and knowledge of the Trades/Construction industry
- Trained in email marketing, social media, marketing strategy and digital advertising
- Developed and adapted a business plan and budget into the business
- Completed monthly accounts using integrated CRM and Xero
- Active in completing Healthy Homes assessments and reports
- Contracted/sub-contracted trades to complete Healthy Homes remediation
- Managed two employees
Marae Development - Contractor
Community Waikato
Waikato, Hamilton
02.2022 - 07.2022
- Supported the Kaiwhakarite to facilitate collective strategic planning hui with marae trustees and whānau at local Waikato marae.
- Collaborated with stakeholders to identify and address Marae, Iwi, hapū, and local needs effectively.
- Managed and organised the collection of data from Marae and Trustee hui.
- Researched information using data from District Councils, Māori Land Court, Waikato Tainui, LINZ, and media.
- Transformed data into structured Marae Development reports, blending Kaupapa Māori and Mātauranga Māori.
- Managed reporting timelines and ensured compliance with Community Waikato standards.
- Visited job sites and reviewed renovation plans to ascertain projects.
HR Consultant
Public Trust
06.2019 - 10.2019
- Communication strategy
- Researched prior organisations payroll remediation communications (websites)
- Developed and drafted external payroll remediation communications (website), incl. FAQ’s and drafted standard responses to email/phone queries
- Drafted high level standard letters for both current and past employees
- Remediation Analysis
- Reviewed prior communications between PT and external third-party payroll specialist
- In-depth sample tested re-calculation remediation variances
- Identified and applied relevant legislation and statements to the remediation variance analysis process i.e. Holidays Act 2003, Wages protection Act 1983, IRD and Labour inspectorate statements
- Actively investigated and queried with external third-party payroll specialist and PT internal HR Manager
- Liaised and collaborated with external third-party payroll specialist, PT internal management and staff to achieve project objectives
- Prepared weekly project reports and updates for PT Management
- Determined PT preliminary remediation liability/results in collaboration with external third-party specialist, reducing liability
- Advised on rules and process of remediating current and past individual employees
Business & Finance Manager
Papakura Marae
South Auckland
10.2014 - 04.2015
- Company Overview: Maori Health Provider
- Preparation of cash flows budgets and reports.
- Reviewed accounting practices, systems, and processes and updated
- Managed forecasting, cash flows and budgets
- Managed tax incl. GST, PAYE and technical compliance (incorporated society, non-profit)
- Managed and monitored business reporting incl. P & L, BS across all contracts, cost centres and reported to the monthly.
- Managed the contracts, systems and processes for the organisation
- Managed insurance arrangements, business systems, and service suppliers’ incl. IT, Telephones.
- Reviewed all legal agreements incl. government funders
- Managed and maintained business policy documents
- Maori Health Provider
Commercial Manager
Ngati Apa Developments
Manawatu
02.2014 - 07.2014
- Company Overview: Post-treaty settlement entity
- Relationship Management
- Responsibility of liaising with NADL directors, CEO and external parties i.e. lawyers, accountants and real estate.
- Managed a portfolio of Commercial Properties, Palmerston North – $9.6m Syndication & Trafalgar Square Wanganui, $12m
- Developed contract management plans
- Managed facilities incl. lease negotiations/renewals and board reports and liaised with property asset managers i.e. Harvey Norman & Dick Smith.
- Analysis of Investment opportunities – Forestry
- Attended the FEIA forestry conference to gain insight into the industry and seek potential opportunities for Ngati Apa.
- Purchase of Te Hou Farms
- Responsible for board minutes at meetings with potential partners and banks in the capacity of Commercial Manager/Scribe.
- Planning & Policy
- Participated with management in preparing an annual 5 year plan.
- Post-treaty settlement entity
Accountant
Waikato District Health Board
Hamilton
08.2012 - 08.2013
- Prepared business cases with unit managers applying WDHB procedures and objectives.
- Prepared management information/reports. Included financial performance, budgetary controls, analysis of trends, and forecasting applying legislation and policy.
- Led a costing project for over 6 months in collaboration with various units
- Accounted for and monitored capital works ensuring accurate reporting and monitoring against budget.
Hotel Accountant
Novotel Auckland Airport
07.2011 - 07.2012
- Company Overview: 70% owned Tainui
- Prepared management information including forecasting, cash flows, trends, month-end accounts, monthly accruals, journals, and balance sheet reconciliations.
- Managed the accounting function including monitoring bank reconciliations, debtors, creditors, cash flows, bank balances, IRD/Tax compliance incl. GST, PAYE, credit approval process, and approval of payment runs.
- Maintained the asset register and depreciation schedules
- Internal audit. Reviewed the audit self-assessment with heads of department and GM for developing an action plan. The daily internal audit included checking income for inconsistencies.
- 70% owned Tainui
Finance Admin
Te Kohao Health
Hamilton
04.2009 - 07.2010
- Company Overview: Maori Health Provider (NGO)
- Prepared management accounts for Trustees/BOD incl. Cash flow forecasting, month end accounts, accruals, journals and balance sheet reconciliations. Analysis of P & L and narrations.
- Managed and processed accounts receivable/payable, general ledger, payroll and tax compliance incl. GST, PAYE.
- Implementation and transitioning to new MYOB ERP system. Development of policies, procedures & internal controls in alignment with internal and external funder requirements.
- Managed contracts incl. collation/maintenance of information & liaison with internal management/external agencies re contracts.
- Maori Health Provider (NGO)
Assistant Accountant
Wise Mgmt Group
Hamilton
03.2008 - 04.2009
- Company Overview: Mental Health Central Services (NGO)
- Prepared regional contract annual budgeting
- Collated management information and board reports cash flow forecasting, month-end accounts, monthly journals, and balance sheet reconciliations for various regions.
- Analysis of PL and BS and narratives for the BOD.
- Tax month-end compliance incl. GST and FBT
- Mental Health Central Services (NGO)
Office Manager
Raukura Moana Fisheries Ltd
Hamilton
01.2004 - 01.2008
- Monthly reporting, work papers, and reconciliations in NZD, USD, EURO, and Yen for the Joint Venture relationship.
- Processing of accounts receivable/payable, general ledger, payroll, IRD/Tax compliance incl. GST, PAYE & FBT.
Education
PhD - Strategic Management
University of Waikato, Management School
03.2019
Business Research Methods -
University of Waikato, Management School
06.2018
Finance - Governance, Competence & Innovation
University of Waikato, WMS
12.2016
MBA - MRP: Maori Values: Measuring our Values within an Annual Financial Report. A Waikato-Tainui perspective.
University of Waikato, Corporate & Executive Ed
12.2014
BBS (Acc) - Research Project: Workplace Inclusion – Moving beyond diversity in the workplace. A Maori perspective.
WINTEC, School of Business
12.2011
NZ Dip Bus (Acc) -
Whanganui UCOL, Business School
12.2003
Skills
- Customer service
- Problem-solving
- Emotional intelligence
- Administrative skills
- Continuous improvement mindset
- Adaptability
- MS Suite
- Oracle
- Sun
- ACCPACC
- Xero
- MYOB
- Medtech
- Research tools
Affiliations
Full membership ACA College Chartered Accountants Australia New Zealand (CAANZ)
Awards Scholarships Grants
- 2016, Study Award, University of Waikato
- 2012-2014, Waikato-Tainui (Masters) & Ngati Toa Education Grant
- 2011, The Whanganui Trust - Hera Scott Wells Scholarship
Hobbies and Interests
- Trustee/Treasurer – Ahuwhenua Trust, Waikato
- Trustee – Whaanau Trust, Waikato
- Trustee – Whaanau Trust Whanganui
- Trustee/Treasurer – (Voluntary) North Waikato Transport Trust (Resigned), Waikato
Study Tours
- 09/01/18, Shanghai, China
- 10/01/14, Vancouver, Canada
Conference Presentations
12/01/16, ANZAM Queensland University of Technology- NSC SFTI
Timeline
Marae Development - Contractor
Community Waikato
02.2022 - 07.2022
Customer Service Rep
Work & Income, MSD
03.2020 - Current
Franchise Owner
ONCORE Property Maintenance & Repairs
03.2020 - 03.2023
HR Consultant
Public Trust
06.2019 - 10.2019
Business & Finance Manager
Papakura Marae
10.2014 - 04.2015
Commercial Manager
Ngati Apa Developments
02.2014 - 07.2014
Accountant
Waikato District Health Board
08.2012 - 08.2013
Hotel Accountant
Novotel Auckland Airport
07.2011 - 07.2012
Finance Admin
Te Kohao Health
04.2009 - 07.2010
Assistant Accountant
Wise Mgmt Group
03.2008 - 04.2009
Office Manager
Raukura Moana Fisheries Ltd
01.2004 - 01.2008
PhD - Strategic Management
University of Waikato, Management School
Business Research Methods -
University of Waikato, Management School
Finance - Governance, Competence & Innovation
University of Waikato, WMS
MBA - MRP: Maori Values: Measuring our Values within an Annual Financial Report. A Waikato-Tainui perspective.
University of Waikato, Corporate & Executive Ed
BBS (Acc) - Research Project: Workplace Inclusion – Moving beyond diversity in the workplace. A Maori perspective.
WINTEC, School of Business
NZ Dip Bus (Acc) -
Whanganui UCOL, Business School
Similar Profiles
Dee BECKDee BECK
Customer Service Officer at Work and Income New ZealandCustomer Service Officer at Work and Income New Zealand
Cassia WaiarikiCassia Waiariki
Integrated Services Case Manager - PTMT at Ministry Of Social Development - Work And Income NZIntegrated Services Case Manager - PTMT at Ministry Of Social Development - Work And Income NZ
Che HoupapaChe Houpapa
2IC, Manager Client Service Operations (Acting) at Ministry Of Social Development - Work And Income NZ2IC, Manager Client Service Operations (Acting) at Ministry Of Social Development - Work And Income NZ
Simranjeet SinghSimranjeet Singh
Kitchen Assistant and Front Desk at NEW YORK HUNGERKitchen Assistant and Front Desk at NEW YORK HUNGER
Bhagya SooriyabandaraBhagya Sooriyabandara
Finance Executive at COSCO Shipping Lines Lanka (Pvt) LtdFinance Executive at COSCO Shipping Lines Lanka (Pvt) Ltd