Rangituhi Zinoviyev
Papakura,Auckland
Summary
Experienced professional with many years serving industry customers. Skillfully educate customers, troubleshoot issues, and process payments. Security-conscious, proficient in regulations and successful in using multiple systems and interchangeable technologies to handle customer concerns.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Coordinator
Silverchef
Penrose, Auckland
11.2021 - 03.2024
- Coordinated customer service activities to ensure prompt and efficient resolution of customer inquiries.
- Maintained up-to-date records of all customer interactions.
- Assisted customers with billing inquiries, account changes, and other related matters.
- Created and maintained accurate documentation of all customer information.
- Responded promptly to emails and phone calls from customers regarding their inquiries or complaints.
- Generate purchase quotes for customers.
- Organize returns of hospitality equipment.
- Logging warranty requests.
Covid-19 Support CSR
Salt Recruitment - Temp Assignment - Fisher & Paykel Healthcare
Highbrook, Auckland
06.2021 - 08.2021
- Call registered F&P employees to book appointments for their first or second Covid-19 vaccinations.
- Update the booking system for any changes, i.e. Cancellations, change appointment date, and time.
- Adhere to the internal Covid-19 procedures and policies.
- Manage all F&P employees' personal details with strict confidentiality.
Procurement - Sourcing Specialist
Smith & Smith - Head Office
Penrose, Auckland
02.2019 - 03.2021
- Provide consistently superior customer service to all stakeholders.
- Receive and process orders and inquiries.
- Source products to improve the availability of glass.
- Negotiate the best price and product with suppliers, considering delivery times, quality, and cost.
- Develop and maintain technical product knowledge.
Factory Production Worker
Kelly Services NZ Ltd – Temp Assignment – Griffin’s
Papakura, Auckland
08.2018 - 12.2018
- Pack biscuits to meet daily targets.
- Remove any defective biscuits from the process line.
- Check expiry dates are correct and printed on packaging.
- Keeping a high standard of health and safety at all times.
- Also, keeping my work area clean and tidy.
- Ensuring the final product meets a high standard for the customer's consumption.
Customer Service Representative
Big Blue Ltd
Mt Wellington, Auckland
05.2017 - 08.2018
- Take accounts and customer services calls/emails and follow through with appropriate actions.
- All sales administration functions, including new sales, cancellations, and resignations.
- Key account administrative management.
- Accounts receivable functions.
- Ensuring administrative processes and procedures are documented and maintained.
- All general office duties are accurate data entry, scanning, and filing.
Customer Service Representative
The Lending People
Manukau, Auckland
02.2017 - 04.2017
- Process new loan applications into the system via online, phone, email, and fax.
- Answer inbound phone calls and provide appropriate solutions, as required.
- Make outbound customer phone calls to discuss new loan applications, request supporting documents, and follow up on loan applications.
- Keeping the customer and car dealer informed right through to the end.
- Providing support to the Lending Team to meet loan decision targets.
Customer Service Rep in Operations
Mercury NZ LTD – Globug
Ellerslie, Auckland
03.2014 - 11.2016
- Process Daily Turn downs - This is where a meter at a property is not compatible for Globug.
- Answer phone calls.
- Respond to customer queries via Facebook and email.
- Manage and resolve customer queries.
- Assist with the day-to-day processes, which includes reconnecting power, processing payments, opening, and closing accounts.
- Providing support to team members to solve customer issues.
- Well-experienced with Salesforce program and SAP.
Customer Service Representative
Staples Advantage NZ
Highbrook, Auckland
10.2008 - 03.2012
- Processing orders via phone, fax, email, and online.
- Processing returns for credit via phone, fax, email, and online; general product and price inquiries.
- Tracking customers' deliveries - Providing ETAs and PODs (Points of Delivery)
- Fully supporting the Sales Reps.
- Well-experienced with SAP.
Customer Service Representative
Vodafone NZ
Manukau, Auckland
03.2008 - 09.2008
- Billing Enquiries.
- Reconnecting mobile phone connections.
- General Help Desk: rebooting mobiles, broadband connections.
- Renewing contracts - upgrading plans to suit customers' needs or usage.
Education
Certificate - Money Management Level 3
Te Wānanga O Aotearoa - Kiwa
Papakura, NZ08-2017
Certificate - First Line Management & Leadership Level 3
Te Wānanga O Aotearoa - Kiwa
Papakura, NZ12-2016
Computing, Communication And Business Level 4
Manukau Institute of Technology
Otara, NZ12-2014
Certificate - Business Administration And Computers Level 3
Te Wānanga O Aotearoa
Mangere, NZ07-2011
Certificate - Business Administration And Computers Level 2
Future Skills
Manukau, NZ05-2007
Skills
- Escalation management
- Complaint Handling
- Sales Support
- Decision-making capabilities
- Client Retention Strategies
- Cross-functional coordination
- Database Maintenance
- Customer Support
Affiliations
- Enjoy the outdoors, especially fishing and camping.
- Love cooking, especially smoked BBQ's.
- Big supporter of my son, who competes in amature kickboxing matches.
- Enjoy watching rugby union and league.
References
References available upon request.
Timeline
Senior Customer Service Coordinator
Silverchef
11.2021 - 03.2024
Covid-19 Support CSR
Salt Recruitment - Temp Assignment - Fisher & Paykel Healthcare
06.2021 - 08.2021
Procurement - Sourcing Specialist
Smith & Smith - Head Office
02.2019 - 03.2021
Factory Production Worker
Kelly Services NZ Ltd – Temp Assignment – Griffin’s
08.2018 - 12.2018
Customer Service Representative
Big Blue Ltd
05.2017 - 08.2018
Customer Service Representative
The Lending People
02.2017 - 04.2017
Customer Service Rep in Operations
Mercury NZ LTD – Globug
03.2014 - 11.2016
Customer Service Representative
Staples Advantage NZ
10.2008 - 03.2012
Customer Service Representative
Vodafone NZ
03.2008 - 09.2008
Certificate - Money Management Level 3
Te Wānanga O Aotearoa - Kiwa
Certificate - First Line Management & Leadership Level 3
Te Wānanga O Aotearoa - Kiwa
Computing, Communication And Business Level 4
Manukau Institute of Technology
Certificate - Business Administration And Computers Level 3
Te Wānanga O Aotearoa
Certificate - Business Administration And Computers Level 2
Future Skills
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