Ranjeet Thapa
Auckland
Summary
Accomplished Housekeeping Executive with a proven track record at Marriott Hotel, enhancing guest satisfaction through meticulous cleanliness and organizational standards. Expert in workload prioritization and chemical handling, I streamlined processes to reduce labor costs significantly. My leadership fosters a culture of continuous improvement, marrying customer service focus with rigorous health and safety practices.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Executive
Marriott Hotel
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
Housekeeping Supervisor
AHS Hospitality
07.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Housekeeping Supervisor
Dusit Thani Resort
05.2023 - 05.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
Room Attendant
Marriott Hotel
03.2019 - 03.2022
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Checked appliances in guest rooms to determine good working order.
- Replenished guest room water glasses, toiletries, and paper products.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
Room Attendant
Armed Forces Officers Club And Hotel
05.2015 - 09.2016
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
Diploma - Hotel Management
Tejganga College
Nepal2013
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
- Scheduling staff
- Employee motivation
- Room inspections
- Chemical handling
Timeline
Housekeeping Supervisor
AHS Hospitality
07.2024 - Current
Housekeeping Supervisor
Dusit Thani Resort
05.2023 - 05.2024
Room Attendant
Marriott Hotel
03.2019 - 03.2022
Room Attendant
Armed Forces Officers Club And Hotel
05.2015 - 09.2016
Housekeeping Executive
Marriott Hotel
Diploma - Hotel Management
Tejganga College