Ranjit Kaur
Auckland,Flat Bush
Summary
Dynamic Barista from Z Energy, adept in espresso machine operation and exceptional customer service, fostering a positive environment even during peak hours. Excelled in customer satisfaction, seamlessly handling complaints and improving sales through personalized beverage creation. Trained new staff, ensuring adherence to safe food handling practices and efficient POS system use.
Overview
6
6
years of professional experience
Work History
Barista
Z Energy
05.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Education
Business Management - Business Administration And Management
International College of New Zealand
Mount Eden, NZ09.2016
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- POS Systems
- Food Preparation
- Coffee machinery
Timeline
Barista
Z Energy
05.2018 - Current
Business Management - Business Administration And Management
International College of New Zealand
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