Ranjit Kaur
Pokeno,AUK
Summary
Dynamic wellness partner with a proven track record at Aria Bay, excelling in staff training and performance enhancement. Skilled in strategic planning and customer relationship building, I fostered a culture of excellence, resulting in improved patient outcomes and team efficiency. Committed to innovation and mentorship, I drive success through effective communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wellness Partner (Shift Supervisor)
Aria Bay
12.2021 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Developed and implemented staff training programs to enhance performance and patient care.
- Coordinated scheduling and staffing to optimize resource allocation and service delivery.
- Monitored quality control processes, identifying areas for improvement in patient outcomes.
- Enhanced staff performance through regular training sessions and performance evaluations.
- Mentored junior partners, fostering skill development and improving team performance through targeted training programs.
Private Sales Consultant
Private Sales Consultant
02.2024 - 08.2024
- Developed tailored sales strategies to meet diverse client needs.
- Conducted in-depth market research to identify new business opportunities.
- Collaborated with marketing teams to create effective promotional campaigns.
- Assisted clients in product selection, enhancing their purchasing experience.
Receptionist
AA NZ
11.2020 - 11.2021
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Coordinated scheduling and appointment management for staff and clients efficiently.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Processed customer requests, maintaining high standards of service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
MTA Limited
06.2018 - 11.2020
- Assisted customers with product selection, showcasing features and benefits to enhance satisfaction.
- Conducted training sessions for new hires on company policies and customer service best practices.
- Developed and maintained strong relationships with customers, fostering loyalty through exceptional service experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma in Health And Wellbeing
Diploma in Web Development And Software Development
05-2020
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Company processes and procedures
- Innovation mindset
- Strategic planning
- Client relationship management
- Conflict resolution
- Active listening
- Creative and critical thinking
- Interpersonal communication
- Excellent communication
- Mentoring and coaching
- Building trust and relationships
- Judgement and decision making
- Investigation skills
- Client representation and advisement
- Staff supervision
Certification
First Aid Certificate
Timeline
Private Sales Consultant
Private Sales Consultant
02.2024 - 08.2024
Wellness Partner (Shift Supervisor)
Aria Bay
12.2021 - Current
Receptionist
AA NZ
11.2020 - 11.2021
Customer Service Representative
MTA Limited
06.2018 - 11.2020
Diploma in Health And Wellbeing
Diploma in Web Development And Software Development